Job Description
Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business. Your main responsibility will be:
* Building, leading, and strategically developing the Client Success team for the German and Austrian brokerage markets
* Setting clear goals with a strong focus on client satisfaction and long-term retention
* Analyze and track relevant KPIs and client feedback using a data-driven approach to develop targeted measures for improving performance and efficiency
* Continuously monitor progress and support team growth by leveraging regular reporting and deriving actionable next steps
* Work closely with Operations and Product teams to optimize processes, prepare the team for new products and features, and ensure outstanding service quality
* Apply in-depth expertise in brokerage, financial markets, and the Scalable App to efficiently manage resources and address client needs effectively
* Foster a team culture defined by ownership, ambition, knowledge sharing, and continuous improvement
* Effectively communicate the company’s vision and support the implementation of new initiatives and services
Qualifications
* Solid leadership experience in Customer Service or Client Success, with strong knowledge of industry KPIs
* Bachelor’s or Master’s in Business, Economics, or similar is a plus
* Strong understanding of financial markets, especially stocks, ETFs, and funds; ideally with brokerage sector experience and a digital mindset
* Analytical and numbers-driven mindset, comfortable working with reports and making data-based decisions
* Customer-centric, proactive, and motivated to drive team success and serve as a role model
* Strong sense of responsibility, very high ambition, and commitment to continuous improvement and knowledge sharing
* Excellent communication skills in German and English
Additional Information
* Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
* Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
* Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities or choose to work remotely within Germany (if eligible for the job)
* Be productive with the latest hardware and tools
* Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
* Learn and experience German culture first hand by joining our free German language classes
* International relocation support is provided if required
* Flexible vacation policy and the opportunity to work from abroad
* Benefit from an attractive compensation package and from the company pension scheme
* Monthly contribution of 50% for the ‘Deutschland Jobticket’
* Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
* Enjoy flexible and discounted sports activities with Urban Sports Club