Berlin, Köln
ab sofort / asap
Deine Aufgaben
Trusted Shops enables trust between people, businesses, and increasingly AI agents – serving tens of thousands of business members and over 50 million consumers. As Head of Revenue Operations, you will rebuild the RevOps function from the ground up and lead a team of specialists. You own the full revenue engine across Marketing, Sales, AM, and Customer Success: strategy, processes, data, technology, and go-to-market execution.
The ambition is clear: move RevOps from linear workflows and manual reporting toward an AI-first operating model where AI agents orchestrate data, prescribe actions, and automate routine work across the GTM motion. You'll set the pace for this transition – building solid operational foundations while aggressively adopting AI where it delivers real leverage.
Your Responsibilities
1. Develop and lead the RevOps team with a clear vision for how AI reshapes revenue operations
2. Own the North Star Metric (Predictable Net Revenue Growth: NRR + New ARR) and the supporting KPI framework across Revenue Predictability, Funnel Health, Customer Retention, and Operational Efficiency
3. Ensure GTM strategy reflects Trusted Shops' two-sided ecosystem: B2B member acquisition and retention alongside the consumer trust network
4. Drive unified planning, shared SLAs, and end-to-end lifecycle process governance across Marketing, Sales, AM, and CS
5. Build accurate forecasting and long-range revenue planning, progressively shifting toward AI-driven floor/ceiling models that reduce human bias
6. Develop the Unified Revenue Data strategy with PlatformOps and BI – a single source of truth that makes GTM data AI-ready
7. Drive tech stack consolidation toward platforms with native AI capabilities; evaluate and implement agentic automation where it creates measurable impact
8. Define the roadmap for AI adoption in RevOps – prioritize ruthlessly, sequence realistically, and hold the team accountable for delivery
Dein Profil
Your profile
9. 5+ years in Revenue Operations, Sales Operations, or GTM Strategy in B2B SaaS, with 3+ years in a leadership role
10. Proven experience building RevOps teams and operating models, ideally in a rebuild scenario
11. Deep understanding of funnel economics (CAC, NRR, GRR, Win Rate, Pipeline Velocity, Churn) and how to turn metrics into action
12. Experience with AI in a revenue operations context – you've implemented AI-driven forecasting, automation, or analytics tools and understand what works in practice
13. Familiarity with agentic AI concepts and a clear view on where autonomous workflows create real value vs. where they don't
14. Experience with modern GTM tech stacks (CRM, CDP, BI, automation platforms)
15. Experience in platform or marketplace businesses with multiple customer segments is a strong plus
16. Fluent English; German is a plus
What we offer you
17. Hybrid work:Combine flexible remote work with team time in the office
18. Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
19. Permanent contract with Europe's trusted brand
20. 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
21. Buddy programme (an experienced trustee is at your side)
22. Individual training opportunities
23. Events (Team Events, Unit Events, etc.)
24. Health Pass (free online and offline sports, fitness and health courses)