Position: Unified Communications (UC) Engineer Contract Duration: 12 months with possible Location: Munich, Germany Job Description: What will you do: • Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat, Webex Cloud, Cisco and Poly Endpoints. • Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture. • Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions • Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints. • Prepare and maintain documentation and SOP detailing the configuration of deployed solutions. • Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues. • As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk. • Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material. • Provide support to VIPs and effectively collaborate with Executives and Executive admins. What we need to see: • Bachelor’s degree in Computer Science, Computer Engineering or related field • 5 years of relevant experience in Unified Communications field • Advanced knowledge of Microsoft Teams, Cisco Collaboration hardware/software suite • Possess hands-on experience with VoIP, SIP, and unified communication systems • Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP), and network security protocols • Strong analytical, effective teamwork, co-operation, and communication skills • Experience in one or more programming languages Ways to stand out from the crowd: • Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft 365 Certified • Experience with PowerBI and Data Analytics • Experience with Microsoft MTR windows and android, Cisco Room series devices • Knowledge of building and integrating custom apps within Microsoft Teams. • Experience working with geographically diverse teams • Strong knowledge of Cisco room systems, with hands-on experience in deploying and supporting Cisco video conferencing hardware • Solid understanding of Microsoft Teams and Microsoft Teams Room (MTR) devices • Foundational knowledge of AV technologies and conference room (CR) builds.