Evening Program Coordinator
UMGC Europe
Location: Grafenwoehr, Germany
Overseas Contingent III, Part-Time, FTE 50%
University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator.
SPECIFIC RESPONSIBILITIES INCLUDE:
* Provide academic and administrative support services to prospects and students and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.
* Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.
* Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.
* Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events as needed, professionally representing UMGC.
* Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first-class session to aid instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.
* Aid with processing students' military documentation (i.e., Tuition Assistance vouchers, ID cards, orders, etc.)
* Distribute marketing, advertising, and mass media materials at assigned locations when permissible.
* Assist with base access as needed.
* May provide facility support to include opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs/rooms are clean and presentable, and that all supplies are readily available.
* Other job-related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
* High school diploma/GED
* Background in customer service
* Able to work in a fast-paced and complex environment with accurate attention to detail.
* Possess basic office management and clerical skills.
* Effective written and verbal communication skills
* Good interpersonal skills
* Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).
PREFERRED EDUCATION AND EXPERIENCE:
* Some college coursework
* Applicants with a U.S. valid driver's license
WHO MAY APPLY : Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.
All submissions should include a cover letter and resume .