Job Description
We are on the lookout for Software Engineer II (Golang) to join the Global Service Tech team in Logistics on our journey to provide guided help for customer support agents with Agent CoPilot.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
At Delivery Hero, we are committed to providing our support agents with a seamless and efficient experience. Our Agents CoPilot plays a crucial role in achieving this goal by developing innovative solutions and technologies which helps agents to provide quality support to the customers.
1. Collaborate with cross-functional teams to understand and address agents' pain points.
2. Design and develop features that improve agents efficiency and performance.
3. Implement and maintain scalable and reliable backend systems.
4. Continuously monitor and optimize system performance.
5. Stay up-to-date with the latest industry trends and technologies.
6. Design and implement cutting-edge solutions that will transform the customer support industry.
7. Craft and maintain world-class, high-traffic services and APIs in a team of experienced software engineers.
8. Participate in code reviews and application debugging and diagnosis.
9. Practice modern software development methodologies such as Continuous Delivery, TDD, and Scrum.
10. Provide the best value for our stakeholders and customers by maintaining alignment with product vision.
Qualifications
11. 2+ years of experience in Golang and related technologies, with strong programming and software engineering skills.
12. 3+ years of experience designing and developing API-based backend systems, with practical knowledge of design patterns, software architecture, and automated testing.
13. Passion for building user-centric, secure, and clean code with a focus on simplicity, pragmatism, and maintainability.
14. Strong problem-solving and analytical skills, with a curiosity and eagerness to learn and take on new challenges.
15. Able to contribute independently and collaborate effectively within a team, occasionally with guidance from senior members.
16. Excellent communication and interpersonal skills, fostering teamwork and effective cross-functional collaboration.
Nice to Have:
17. Experience with other programming languages, preferably Python
18. Experience designing microservices architectures, API-based and event-based communication in consultation with senior team members.
19. Cloud architecture experience (preferably but not limited to AWS and Kubernetes)
20. Experience with monitoring tools such as Prometheus, Grafana, Sentry