As a key member of our Corporate IT team, we are seeking an experienced IT Service Portfolio Manager to drive the strategic development and management of our IT Service Portfolio.
Key Responsibilities:
* Develop and maintain a clear understanding of the organization's IT service needs and align them with business objectives.
* Oversee the creation, maintenance, and continuous improvement of the IT Service Catalogue.
* Collaborate closely with stakeholders to ensure transparency and consistency across current, future, and end-of-life IT services.
* Define and govern service design principles, structures, and documentation standards.
* Work closely with financial management, IT controlling, demand management, service implementation, and operations teams to ensure seamless integration.
* Provide regular reporting on IT service portfolio performance, including KPIs and risk management insights.
* Drive the maturity of IT service management across the organization by identifying areas for improvement and implementing best practices.
Requirements:
* Significant experience in IT Service Management, Application Lifecycle Management, Portfolio or Catalogue Management.
* University degree in Business Informatics or a comparable field.
* Practical experience in IT Service Management frameworks such as ITIL and COBIT.
* ITIL Foundation certification (or higher), ideally complemented by COBIT certification.
* Strong analytical skills combined with a structured and quality-driven working style.
* Exceptional conceptual thinking and communication abilities.
* Experience in IT financial structures and service governance processes.
* Experience in defining, negotiating, and implementing SLAs and further KPIs.
* Fluent English skills in written and spoken form, German is a plus.