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We are currently lookingfor a Quality Specialist (m/f/d) to join our team at UPM Raflatac in Kaltenkirchen, Germany.
Greetings from your future manager:
Whatyou will do
1. Managing supplier claims, liaising with sourcing as necessary, addressing customer claims with technical judgment, and ensuring timely responses to both internal and external claims
2. Planning corrective actions in cooperation with the Quality Department and other departments to prevent recurrence of problems
3. Transmission of information from the market supported by data analysis/complaint trend analysis within the company to achieve joint corrective actions
4. Quality and material development support in cooperation with the Quality team
5. Ability to identify problems and resolve them, if necessary, also during a visit of affected parties
6. Liaising with other corporate units regarding quality issues: Business, Sales, Sourcing, Product Development
7. Development of own work: minimize claim handling time and improve quality of answers to increase customer satisfaction
Who youare
8. You have a technical university degree or experience of working on quality projects. Previous experience in quality projects and converting or printing industry experience is considered a benefit
9. You have excellent knowledge of the English and German language
10. You have analytical and logical problem-solving skills
11. You are able to gather information from various sources while maintaining the focus
12. You have strong MS Office skills
13. Familiarity with the following systems is advantageous: SAP, Oracle Business Intelligence, Production data acquisition (PDA, BDE) systems
14. You have strong team working capability, a result-driven approach, adeptness in diverse environments, customer and sales orientation, understanding of time pressures in a production environment, effective prioritization and organizational skills (Time Management) and a growth mindset
This is what we offer for you
15. Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.
16. Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives.
17. Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.
18. Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.
Additional information
Are you interested in this position? We are looking forward to receiving your online application.Please apply via the link above and attach your CV and cover letter latest by 25.08.2024.
If there are any questions, please do not hesitate to contact the Recruitment Team in the HR Service Center (; +49 4963 401 1522).
UPM Raflatac offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 12 factories and deliver our sustainable and innovative products through our global network of distribution terminals. We are one of UPM’s growth businesses and employ around 3,300 people. Our sales reached almost EUR 2 billion (USD 2,1 billion) in 2022. Find out how we are labeling a smarter future beyond fossils at www.upmraflatac.com.
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