Job Description You’ll play a key role in keeping our teams productive, supported, and connected: Own the employee IT lifecycle (onboarding and offboarding processes), Provide daily IT support by handling and resolving user requests and incidents via our ticketing system while meeting defined service level agreements (SLAs), Provide L1/L2 support (Google Workspace, Microsoft 365, hardware/software issues), Maintain and support our device fleet (laptops, mobile devices, and other IT equipment), Troubleshoot incidents, diagnose and fix hardware, software, and network-related issues, and guide users through solutions, Manage user accounts and access (Google Workspace, Okta), Identify inefficiencies and proactively improve IT processes and workflows, Create and maintain documentation in the knowledge base. Tools & environment Work with modern, cloud-first technologies: MDM solutions: Intune, Jamf, Operating systems: macOS & Windows, Identity & Access Management: Okta, Google Workspace, Collaboration tools: Microsoft 365 & Google Workspace, Jira ticketing system: Used for incident and request management.