Job Description
ADI Global Distribution ist ein führender internationaler Großhändler für Sicherheits-, Audio/Video- und Elektrotechnik. Wir verbinden globale Expertise mit Kundennähe und bieten modernste Produkte, Technologien und Services. Bei uns erwarten dich spannende Projekte, innovative Lösungen und ein dynamisches Arbeitsumfeld, in dem Teamwork und persönliche Entwicklung zählen. Du willst echten Impact auf Kundenzufriedenheit und Umsatz? Dann freuen wir uns auf deine Bewerbung
Deine Rolle
Als operative Schlüsselfigur im Customer Success stellst du sicher, dass Kundenaufträge korrekt, pünktlich und profitabel abgewickelt werden. Du bist die zentrale Schnittstelle zwischen internen Abteilungen wie Sales, Supply Chain, Logistik und Credit, erkennst Risiken frühzeitig, verhinderst Eskalationen und sorgst für exzellenten Kundenservice über den gesamten Prozess hinweg.
Deine Aufgaben
End-to-End-Verantwortung im Order-to-Cash-Prozess für unsere Kunden
Operative Unterstützung des Vertriebsteams
Enge Zusammenarbeit mit internen Teams in der EMEA-Region
Proaktives Exception Management und aktive Kundenkommunikation
Sicherstellung definierter Service Level Agreements
Aufbau nachhaltiger Kundenbeziehungen durch hohe Servicequalität
Dein Profil
Deutsch auf Muttersprachenniveau; sehr gutes Englisch
Erfahrung in Distribution/Logistik und/oder Customer Service / Customer Success
Erfahrung mit CRM-Systemen (z. B. Salesforce, Hubspot) und ERP-Systemen (z. B. SAP, Oracle)
Ausgeprägter Service-Mindset, strukturierte Arbeitsweise und hohe Resilienz
Was wir dir bieten
Attraktives Gehaltspaket
Hybrides Arbeiten in einem internationalen Umfeld
Arbeiten in den weltberühmten Gehry-Bauten (inkl. kostenlosem Parkplatz)
Vielfältige Entwicklungschancen und spannende Projekte
About Us
Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at .
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
JOB INFO
Job Identification : 17837
Job Category : Inside Sales
Posting Date : T21:08:29+00:00
Job Schedule : Full time
Locations : Neuer Zollhof 3, 8th Floor, Dusseldorf, 40221, DE
(Hybrid)
Incentive Eligible : SIP
Business : ADI Global Distribution
Hiring Salary Range : At Resideo, we are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.