Maître d'Hôtel Job Description
About this role:
We are seeking a highly skilled and experienced Maître d'Hôtel to join our team. As the conductor and host of the room, you will be responsible for leading the floor team with purpose, ensuring a smooth and elegant service, and fostering a sense of warmth and belonging for every guest.
Key Responsibilities:
* Oversee daily floor operations with precision and calm.
* Monitor and optimize bookings, capacity, and guest flow together with Hostess.
* Supervise POS system and transactions for accuracy and speed.
* Foster a strong team spirit, ensuring fluid communication and mutual support between team members.
* Build and maintain genuine relationships with regulars and new guests.
* Support service during peak times with presence and care.
* Ensure compliance with hygiene and safety protocols.
* Address guest concerns with empathy and swift problem-solving.
* Contribute to revenue development, upselling strategies, and overall guest satisfaction.
Requirements:
To be successful in this role, you will need:
* Minimum 4 years' experience in a similar role, ideally in a high-end restaurant setting.
* Background in hospitality management or related training is a plus.
* A natural team leader: inspiring, supportive, and solutions-focused.
* Warm and confident communicator, with a strong sense of hospitality, charisma and emotional intelligence.
* Deep understanding of refined service and modern guest expectations.
* Experience with reservation systems, POS, and floor management tools.
* Fluent in French and English; Luxembourgish or other languages are a plus.
What We Offer:
* Permanent, full-time CDI.
* Two consecutive days off/week.
* Attractive group benefits.
* Tailored onboarding and training.
* Career growth within a forward-thinking hospitality group.