Director, Sales Operations at Insulet Corporation
Overview
As the Sales Operations Director, you will lead the optimization of sales processes, infrastructure, and performance within your assigned region to accelerate growth and enable commercial excellence. This role involves developing and implementing strategic sales plans, managing sales operations, and ensuring efficiency and effectiveness of the sales team. With a strong focus on cross-functional collaboration across marketing, analytics, and other departments, you will align efforts to drive performance and achieve sales targets.
We’re Looking For
* A strategic enterprise leader who leads sales operations to deliver high-quality, data-driven insights outputs that enable commercial excellence and accelerate business growth
* A decision-maker who can confidently guide and optimize sales operations, balancing both short-term priorities and long-term objectives
* A collaborative leader who inspires and empowers a high-performing team, fostering a culture of innovation, accountability, and continuous improvement
* A trusted advisor to sales leadership, able to provide valuable insights and strategic recommendations that shape business priorities and drive success
* A results-oriented influencer who aligns cross-functional teams, shares best practices, and implements scalable processes to enhance sales performance across markets
Responsibilities
* Drive Sales Performance
o Develop strategic plans to optimize sales performance, ensuring alignment with business goals and KPIs
o Manage and refine incentive compensation strategies to ensure they motivate and reward sales teams effectively
o Work closely with sales leadership to ensure sales deployment strategies are optimized for market needs
* Lead Sales Operations
o Lead and inspire a diverse team responsible for incentive compensation (IC), sales deployment, and field analytics (plus sampling for the US role)
o Build a culture of accountability, growth, and cross-functional collaboration, ensuring team members are empowered and supported in their roles
o Oversee the hiring, development, and performance management of the sales operations team
* Localize Data & Analytics
o Collaborate with commercial analytics and global data teams to tailor data infrastructure for regional requirements
o Guide the generation of actionable sales insights that directly inform business decisions and improve sales strategies
o Own the delivery of key metrics, ensuring consistency in data definitions, accuracy, and relevance to market dynamics
* Deliver Scalable Excellence
o Create and refine repeatable, scalable processes that support long-term sales growth and operational efficiency
o Invest in and optimize sales performance management (SPM) platforms, ensuring controls are in place for effective regional customization
o Promote a continuous improvement mindset across the organization, focusing on enhancing reporting systems and tools for better performance tracking
* Cross-Functional Collaboration & Best Practice Sharing
o Lead the sharing of sales operations insights and best practices globally, driving adoption of successful strategies across regions
o Ensure a proactive approach to adopting new tools, techniques, and insights that help teams stay ahead of market trends
o Collaborate with marketing, finance, and operations teams to align on data and performance goals, ensuring consistency across the board
Education And Experience
* Bachelor's degree in business, data science, statistics, economics, or related field required; Master’s degree or MBA preferred
* Demonstrated Experience Leading And Scaling Sales Operations Functions
o Experience harnessing data-driven insights to shape regional go-to-market strategies, ideally within med tech, healthcare, or life sciences sectors
o Proven track record of delivering regional objectives by navigating complex, cross-functional, and geographically distributed teams
o Experience aligning stakeholders from sales, marketing, finance, and product toward unified business outcomes
* Skills And Competencies
o Proven capacity to set strategic direction for the sales operations function by translating complex analytics and market intelligence into cohesive, enterprise-wide growth roadmaps
o Demonstrated expertise in driving a culture of strategic operational excellence—leveraging agile frameworks, emerging technologies, and governance models to continuously optimize sales operations against evolving market imperatives
o Proven ability to lead and scale the design incentive compensation architectures and field enablement strategies
o Proven leadership ability to manage, coach, and develop high-performing teams in a dynamic environment
o Demonstrated expertise in architecting and overseeing scalable, technology-enabled processes and governance frameworks
o Proven capacity to influence executive stakeholders and forge high-impact, cross-functional alliances
o Demonstrated expertise in strategic workforce and resource planning—developing succession plans, capacity models, and coverage frameworks that guarantee continuity and peak performance across all critical sales operations initiatives
Physical Requirements
Location: This position is eligible for hybrid working arrangements and requires some attendance at one of Insulet's offices in London, France, Spain, Germany, or Switzerland
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is a medical device company focused on simplifying life for people with diabetes and other conditions.
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