Our client, a ServiceNow specialist consulting firm, are seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.
Responsibilities
* Collaborate with stakeholders to gather requirements and translate them into technical specifications.
* Document Agile epics, user stories and technical workflows.
* Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.
* Support integrations using REST APIs and other techniques.
* Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.
* Contribute to knowledge base improvements, AI search and incident/problem/case management processes.
* Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.
Skillset
* Proven experience with ServiceNow as a Business Analyst or Solution Consultant.
* Strong analytical and business process expertise with data analysis skills.
* Proficiency in technical documentation and Agile methodologies.
* Strong communication skills in English and German.
* Hands-on experience with ServiceNow modules and integration techniques.
* ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.
* ITIL Foundation or other relevant certifications is a plus.
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