OverviewCognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Cognigy.AI empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel by integrating Generative and Conversational AI to create Agentic AI.We are seeking a Staff Software Engineer to join our engineering team in Düsseldorf, Germany. You will drive cross-functional feature initiatives and contribute to the design, development and reliability of our backend systems.ResponsibilitiesDrive one or more cross functional feature initiatives together with Product ManagersCreate best-in-class software architecture and code design; improve design and implementation when you touch somethingRaise the bar regarding automated tests and software security; help us achieve new certifications and implement new tools in our organizationIdentify bottlenecks in our software products and help other less senior engineers with profilingDefine operational excellence through monitoring, logging and tracing; embrace a you-build-it-you-run-it mentality in the team and the wider organizationMentor other engineers and, while not being a people manager, act as a subject matter expert to guide the teamRequirementsBackend Engineer - 8+ years of hands-on experience building, scaling, and maintaining backend systems that run reliably in productionProduction-Grade Kubernetes Expertise - 5+ years deploying, running, and monitoring containerized applications in Kubernetes environmentsLanguage-Agnostic Technologist - Proficient across multiple languages (e.g., TypeScript, Python, Golang) and strong software engineering principlesDeep Systems Knowledge - Expertise in at least three of MongoDB, Redis, PostgreSQL, RabbitMQ, NATS and ability to tune for productionTesting Champion - Designs and improves automated tests as part of the development processOwnership Mindset - Takes responsibility for what you ship, including fixing production issuesArchitectural Visionary - Able to design and evolve large-scale feature architectures and defend your decisionsStrong Communicator & Influencer - Clear, concise communication to align cross-functional teamsAutonomous & Impact-Oriented - Thrives in complex environments and delivers meaningful features independentlyIncident Response & Decision Making - Calm under pressure and comfortable being on call for emergenciesBenefitsAttractive and performance-oriented salaryCompany Pension Scheme25 days paid leave, plus 5 floating days, plus public holidaysFlexible working optionsColleague recognition, reward and celebration eventsGlobal Employee Assistance ProgramClassPass membership for fitness and wellnessOngoing learning and development opportunities, including UdemyOne paid Giving Back Day each year to volunteer for a charity or community activityCalm app subscription for you plus up to five friends or family membersEqual Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Seniority levelMid-Senior levelEmployment typeFull-timeIndustriesIT Services and IT Consulting #J-18808-Ljbffr