As aIT End User Service Director (m/f/d)you will report to the D&I Senior Director Operations & Security based inBlieskastel (Germany)orObernai (France)for apermanentcontract.What You Will Do ?Oversee Level 1–3 support, service desk, and asset managementDrive adoption of digital collaboration tools (M365, Windows, Adobe…)Lead vendor strategy and contract negotiationsManage and develop international support teamsImplement ITSM best practices and governanceWhat About You?10+ years of IT service management experience in international environmentsStrong command of ITIL, digital workplace technologies, and sourcing strategyA strategic, hands-on leader who builds effective, multicultural teamsExcellent communication, customer focus, and problem-solving mindsetFluent English (C1+); additional languages welcomeWhat we offer?Personalized onboarding experience program designed to make your first days smoothOpportunities to learn and grow through Hager Group's awarded Hi University.Internal career opportunities, over 25% of our recruitments are through internal mobilityWhat are the recruitment stages?Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.You will be invited for a first interview with the hiring manager & the recruiterA second Interview will be then organized with the N+2 & the HR managerOur success relies on collective energy. Apply now and power up your future with us