Transform the European Market by leading our Product Support Team as a Sales & Applications Engineering Manager EMEA. This role focuses on maximizing customer satisfaction, revenue growth, productivity, and individual accountability.
Key Responsibilities
* Develop the Product Support Team to achieve superior customer satisfaction, revenue growth, high productivity, and individual accountability.
* Schedule Sales & Applications Engineers for optimal phone, email, and chat coverage.
* Assist the Product Support Team with complex technical inquiries and involve Solutions Engineers for technical issues and Regional Sales Managers for significant new opportunities.
* Work towards continuous improvement of sales processes and customers' journeys, developing, promoting, and executing a long-term strategy for enhanced performance.
* Define and track key performance indicators (KPIs) and report them to stakeholders.
* Participate in tradeshows and conferences.
* Interface with marketing to provide customer feedback and identify customer support needs to ensure service excellence.
Requirements
* Degree in engineering, physics, mathematics, or hard science.
* Minimum three years' experience in technical sales and/or product support.
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
* Knowledge of products, applications, capabilities, and sourcing possibilities.
* Knowledgeable about sales and support processes.
* Proven leadership ability to manage people, build highly effective teams, and create a positive working atmosphere.
* Fluent in English; additional language skills preferred.
* Strong organization skills.
* Able to identify key objectives, set goals, and execute plans.
* Excellent communication and presentation skills, both written and verbal.
* Travel willingness for occasional visits to tradeshows and other sites.