Job Description
We are seeking an experienced IT Service Management professional to manage and maintain our service management practices.
* Ensure process governance throughout their lifecycle by aligning processes with business strategy, regulatory requirements, and customer expectations.
1. Provide guidance to other ITSM process owners for consistency and excellence.
2. Collaborate with the Service Delivery Manager to ensure alignment and customer satisfaction.
* Take ownership of several key Service management practices including Change Enablement and Problem Management.
1. Develop, implement, and maintain IT Service Management processes.
2. Define, document, and coordinate ITSM process activities.
3. Monitor performance of ITSM processes and identify areas for improvement.
4. Lead initiatives for continuous improvement and growth.
* Contribute to the setup and development of a centralized view of the service landscape.
* Collaborate with the ITSM tool team to ensure seamless integration.
Key Responsibilities:
* Process Owner and Manager for multiple Service management practices.
1. Align ITSM processes with strategic objectives.
2. Improve efficiency and quality through process improvements.
3. Manage change enablement and problem management.
* Support the development of a centralized view of the service landscape.
* Develop and maintain high-quality IT services.