Join to apply for the Customer Success Manager (m/w/d) role at SoSafe SoSafe has the ambition to become the leading human risk management provider in Europe. Our award‑winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025 – we invite you to be part of the solution! Here’s how you’ll make a difference As a Customer Success Manager, you are the primary advocate for our Spanish and Italian customers. Dedicated to ensuring they derive maximum value from the SoSafe product suite, you bridge the gap between technology and the customer's security goals, acting as a trusted advisor rather than a vendor. By focusing on adoption and strategic alignment, you transform user experience into measurable business impact, fostering deep‑rooted loyalty through proven success. Your responsibilities include: Driving Strategic Success: Proactively partner with customers to define success criteria and build tailored engagement plans that reach their security awareness goals. Advisory & Consultation: Advise clients on best practices for cybersecurity awareness and help them design and execute effective internal safety cultures. Value Demonstration: Lead impactful Business Reviews that demonstrate tangible ROI and security improvements. Championing the User: Serve as the “Voice of the Customer”, synthesizing user feedback and sharing actionable insights with the Product Development team to influence roadmap. Outcome Management: Monitor health scores and adoption trends to proactively support customers who are not yet realizing full platform value. Advocacy & Community: Cultivate relationships that turn satisfied users into brand advocates; identify opportunities for case studies and reference sharing. Campaign Management: Guide customers through the deployment of awareness campaigns, ensuring optimization for high engagement and behavioural change. What makes you a great fit: User‑Centric Passion: You possess a deep‑seated drive to solve problems and a genuine passion for helping customers achieve desired outcomes. Experience: 2+ years in Customer Success, Account Management, or Consulting, with a proven track record of driving product adoption and communicating value delivery. Communication Mastery: Excellent written and spoken Spanish, Italian and English skills, able to articulate complex security concepts to stakeholders. Analytical Thinking: Translate technical features into business benefits and use data to tell a compelling story about customer progress. Stakeholder Management: Navigate complex organisations and manage multiple stakeholders across projects. SaaS Savvy: Experience working within a SaaS environment and curiosity about evolving technology and the cybersecurity landscape. Collaborative Spirit: Thrive in a dynamic, fast‑paced team where continuous learning and knowledge sharing are prioritised. What we offer* Work/Life balance: Flexible hours, 33 vacation days. Wellbeing and financial support: Access to Open Up and corporate discounts. Connection & community: Virtual events, team activities, and local meet‑ups. Additional perks: Tech equipment, referral bonuses, dog‑friendly HQ. Perks and benefits listed above are for full‑time employees and may vary slightly by office location; they are just a sample you’ll learn more about during the interview process. About Us At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest‑growing security awareness scale‑ups worldwide, we leverage behavioural science and data‑driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn employees into their strongest line of defence. Backed by leading VCs such as Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose‑driven environment that values innovation, diversity, and collaboration, then this is the place for you! #J-18808-Ljbffr