Overview
Leica Microsystems is a global leader in microscopy, imaging, and analysis. We empower researchers and clinicians worldwide with cutting-edge solutions and AI-based image analysis. We are seeking a Service Director, EMEA to lead LMS Field Operations in the Europe, Middle East and Africa region. The position offers remote work from major European locations (Germany, UK, Italy).
Responsibilities
* The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service, including profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, and service contract field repairs/refurbishment within the terms of service level agreements, demand service and warranty repairs.
* Manage and oversee an organization with 120 staff, including Field Service Managers, Field Service Engineers, Customer Service Delivery, and a Service Contract Sales organization, to ensure satisfactory performance, revenue and profit targets.
* Actively pursue customer feedback to ensure satisfaction and high-quality service support, and incorporate Danaher Business System tools into daily work.
* Maintain knowledge of contractual obligations to Customers, Dealers and Authorized Third Party service organizations within the assigned area and fulfill these obligations.
* Own and optimize the regional Service P&L and achieve the financial objectives for the assigned area to drive above-market growth.
* Recommend purchases and allocations of spare parts and supplies for the assigned area and reconcile inventory to meet contractual commitments and customer expectations.
* Establish close working relationships with Sales Management and Business Unit Management to address escalations and create a team atmosphere that capitalizes on sales opportunities.
Your profile
* You have an undergraduate degree; a master's degree is a plus.
* You have a minimum of 10 years of experience in a global organization.
* You have a track record of managing and developing customer-facing organizations.
* Previous experience managing a field service organization is strongly preferred.
* Previous experience managing customer relationships is strongly preferred.
* You are fluent in English; German is a plus.
Travel
* Willingness and ability to travel up to 40% within the EMEA territory.
For more information, visit www.danaher.com.
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