Are you ready to help transform Customs Operations at DHL Express—Globally?
We are launching one of the most ambitious Customs Transformation programs in our history, and we’re looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology—designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over €100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.
It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.
If you want to be part of something big and truly transformational—this is your moment.
We are looking for a Manager Process Tools Specialist.
Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig.
As Manager Process Tools Specialist, you will be the technical owner of the Business Process Management (BPM) tool and manage the process content. This role ensures that the architecture and governance standards defined by the Process Architecture, Governance & Quality are implemented, technically enforced, and supported across the global process repository. The specialist provides technical expertise, supports system configuration, contributes to map implementation and performs quality reviews. The specialist also supports functional design and tool enablement, supporting E2E process modeling. This role has an impact on modeling quality and tool usability across all customs processes.
How will you contribute to the success of DHL?
Business Process Modelling (BPM) Repository Ownership & Technical Configuration
* Configure and maintain the central BPM process framework, repository, structure, permissions, user roles, and publishing workflows.
* Ensure system performance, stability, and smooth operation of the BPM tool
* Support technical integrations (e.g., with Jira, workflow engines, automation platforms, process mining tools).
* Ensure tools support global E2E design methods, harmonization structures, and cross‑regional workflows.
* Ensure the BPM tool supports digital business process definitions, functional design needs, and user‑centric flow representation.
Quality Assurance
* Collaborate with Process Architect team and define consistent process framework and tools structure
* Conduct technical quality reviews of process maps, ensuring standards defined by Process Architects.
* Monitor BPM tool repository consistency, detect issues early, and resolve or escalate technical problems.
* Diagnose and troubleshoot system issues, working with IT, vendors, or platform owners.
* Document resolutions, root causes, and system changes.
Training & Continuous Improvement
* Train process analysts, process architects, business analysts, and regional SMEs on BPM tool functionality, supporting onboarding of new modelers and regional teams.
* Maintain user guides, how‑to manuals, release notes, and technical documentation, to explain complex tool configuration constraints to non‑technical stakeholders.
Do you have what it takes?
* Post‑graduate education preferred (MS, MBA, MTech, MSc) in Business Administration, IT, Process Management, Operations, or similar. 5–7 years in process governance/standardization/quality or equivalent leadership
* 3–5 years of experience with repository‑based BPM tools (Signavio, ARIS, Visio etc.).
* English fluency required; other languages are beneficial in a global customs context.
* Strong understanding of modeling semantics at the system level.
* Experience with system configuration, implementation and integration technologies.
* Strong troubleshooting, issue‑tracking, and system‑validation capabilities.
* Ability to coordinate across complex, cross‑functional design and testing environments.
* Strong communication skills, able to work with process architects, PMO, IT, and regional teams.
* Ability to maintain documentation for configurations, processes, troubleshooting guides, and technical standards.
* Experience in cross-functional environments, ideally in a large-scale process & transformation
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).
If you have any questions, please feel free to reach out to our Senior Talent Sourcer: Garima Saraswat, at garima.saraswat@dhl.com.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.