We are seeking a German-speaking Customer Service Advisor to join the legal support team of a major international airline.
You will support customers with inquiries related to legal rights, claims, documentation, and regulatory topics while ensuring compliance and delivering exceptional service.
This role is ideal for candidates who enjoy structured work, accuracy, customer interaction, and the aviation environment.
Key Responsibilities
* Respond to customer inquiries in German and English via phone and email
* Provide information and guidance on passenger rights, legal documentation, and claim-related topics
* Ensure accuracy, compliance, and adherence to airline protocols
* Document all cases thoroughly in the system
* Escalate complex situations to specialized teams when needed
* Deliver clear communication with professionalism and empathy
Requirements
* German C1/C2 (mandatory)
* English B2 or above
* Excellent communication and problem-solving abilities
* Comfort handling sensitive or legal-related customer inquiries
* Strong attention to detail and compliance
* Experience in customer service, claims, or the airline industry is a plus
* Availability to relocate to Lisbon and work 100% on-site
* Ready to start on 4 December 2025
Working Hours
* Monday to Friday, including bank holidays
* 08:00 17:00 (Portuguese time)
* Weekends off (Saturday & Sunday)
Compensation & Benefits
* Base Salary: 1,100 gross x 14 months
* Monthly Bonus: 150 gross x 12 months
* Full training provided
* International working environment
* Modern office in central Lisbon
Relocation Package
The company provides:
* ️ Relocation support to Lisbon
* A room in a shared company apartment
* Assistance with administrative procedures upon arrival
We look forward to welcoming you to Lisbon!