Your Benefits
* Continuous Training Sharpen your skills and advance your expertise with our professional development programs.
* Great Team It’s truly the people that make the difference — and with us you’ll join the best team around.
* Flat Hierarchies Get straight through to the decision‑makers with our streamlined organizational structure.
* Room for Innovation Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
* Events From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
* Quick Decision Processes Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Job Description
What you can expect
* Strategy, Governance & Performance
* Be part of setting the global LSH vertical strategy and execution in your region for Air & Ocean, including annual planning for revenue, volume, and gross profit in line with agreed budgets.
* Drive vertical growth initiatives, including account penetration, capability development, and business improvement programs aligned with customer expectations.
* Act as the link between strategy and execution, translating strategic objectives into concrete initiatives, projects, and governance structures.
* Lead, coach, and develop Key Account Management and Business Development resources within the LSH vertical.
* Business Development & Key Accounts
* Identify, develop, and manage high‑potential and strategic global LSH customers, maintaining a robust sales pipeline.
* Personally engage and drive in strategic sales opportunities, customer negotiations, and executive‑level meetings where required.
* Provide commercial and analytical input during tender and RFQ/RFP processes, including historic volume, rate, and profitability analysis.
* Represent the LSH vertical in customer meetings, industry events, and relevant external forums.
* Act as single point of escalation for key LSH customers, ensuring service quality, customer satisfaction, and rapid issue resolution.
* Quality & Compliance
* Ensure quality governance and regulatory compliance across the LSH vertical within Air & Ocean within your region.
* Ensure adherence to relevant LSH industry standards and customer requirements (e.g. GDP, GxP, temperature‑controlled logistics, validation, audit readiness).
* Translate regulatory and customer requirements into standardized operational frameworks, controls, and KPIs across the global network.
* Work closely with Quality, Operations, Product, and Sales to ensure customer solutions, contracts, and service commitments are fully compliant and risk‑assessed.
* Act as senior escalation point for quality deviations, audits, and compliance‑related customer issues, ensuring structured root‑cause analysis and corrective actions.
* Drive continuous improvement initiatives to enhance compliance maturity, service quality, and risk management across LSH supply chains.
* Internal Alignment & Network Engagement
* Work closely with Global, Regional, and Country Sales leadership to ensure consistent vertical strategy execution across regions.
* Build strong cross‑functional collaboration with Product, Operations, Pricing, Tender Management, and other Business Units.
* Drive internal awareness of LSH capabilities through structured communication, training, and best‑practice sharing.
* Ensure alignment between customer commitments and operational capabilities across the global network.
What you bring
Experience & Capabilities
* Proven senior experience in freight forwarding or logistics, with a strong focus on Life Sciences & Healthcare and global customer management.
* Demonstrated ability to lead strategic growth initiatives, manage senior stakeholders, and develop high‑performing commercial teams.
* Strong understanding of value creation in logistics, including cost‑to‑serve, productivity, total cost of ownership, and inventory considerations.
* Hands‑on experience with tender management, solution design, and complex deal execution.
* Excellent communication, negotiation, and stakeholder management skills in an international environment.
* Analytical, structured, and execution‑oriented, with the ability to operate independently in a complex matrix organization.
* Fluent in English; additional languages are an advantage.
#J-18808-Ljbffr