Join to apply for the Service Delivery Manager role at A&O IT Group.As Service Delivery Manager (SDM), you will act as a single point of contact for all activities related to your assigned accounts. You will develop and maintain excellent customer relationships at all levels, ensure all contractual service levels are met, customer satisfaction is achieved, and maintain commercial control. The role also involves managing budgets and P&L for your accounts.You will be responsible for retaining existing business, exploring new growth opportunities, working with sales and bid support teams to create opportunities, and providing data for bid documents.Responsibilities:Serve as the essential link between A & O and the clientDevelop and maintain excellent customer relationshipsAct as the primary point of contact for assigned accountsManage all aspects of the A&O portfolio related to contracted deliverablesConduct regular service reviews and development meetings with clientsExpand relationships within the accountEngage and manage service partners both in the UK and internationallySupport leadership in restructuring, divestitures, mergers, and acquisitionsEnsure documentation such as contracts, service descriptions, and change notes are created and maintainedNegotiate and manage amendments to contractsManage third-party relationships effectivelyWork with project/transition teams for new business implementationPerform other activities that enhance service or financial performance within authority limitsComply with company processes and support audits and quality assuranceEssential skills:Experience in a customer-facing account management role in IT, delivering high service qualityExperience with IT servicesDegree-level educationExperience managing third-party suppliersProficiency in MS Office 365 (Word, Excel, PowerPoint)Excellent communication skills, both verbal and writtenProactive, with initiative and a desire to progressOrganized, with good time management and prioritization skillsFlexible and adaptable to changing business needsAbout us: A&O IT Group is an award-winning, fast-growing global IT services and cybersecurity consultancy operating in over 130 countries. We are proud to be among the UK’s Top 1000 most inspirational companies.Our values: Our team is committed to doing the basics brilliantly. If you strive to engage & delight, we want to hear from you. #J-18808-Ljbffr