About Us
Invisible Brands is a fast-growing, international retention agency for D2C e-commerce brands. We blend sharp strategy, premium creative, and data-driven execution to drive LTV through world-class email/SMS programs. Now we’re hiring a hands-on COO to operationalize our next stage of scale.
Tasks
The Role
You’ll own day-to-day operations and build the systems that keep our client work moving—on time, on brief, and at an elite standard. You’ll work closely with our Account Managers and in-house Design Team to plan capacity, streamline workflows, and turn chaos into clarity.
Key Responsibilities
* Run and continuously improve our operating system across ClickUp (projects, templates, SLAs, dashboards) and Slack (communication norms, channels, automations).
* Capacity & resourcing: forecast bandwidth, allocate tasks, and maintain smooth handoffs between AMs, Designers, and Copy.
* Process design: document SOPs, reduce cycle times, and increase on-time delivery across flows, campaigns, and design requests.
* Quality & velocity: set production standards, implement QA checklists, and unblock teams fast.
* Reporting: build weekly ops dashboards (throughput, on-time %, revision rates, utilization) and drive action from the numbers.
* Hiring & onboarding ops roles as we scale; coach team leads to become process owners.
* Own the cadence: standups, retros, post-mortems, and continuous improvement rituals.
Requirements
What You Bring
* 2–3 years of proven experience as a COO (or Head of Operations/Operations Lead) in a digital agency, studio, or similar fast-paced services environment.
* Expert-level proficiency in ClickUp and Slack (you know how to structure spaces, automate, and report—without over-engineering).
* Strong capacity planning, project management, and cross-functional coordination skills.
* Bias to action, calm under pressure, and excellent written/spoken English.
* Nice to have: experience with e-commerce/retention (Klaviyo/Omnisend), creative production pipelines, or design team operations.
Working Hours & Location
* Remote from anywhere in the world.
* Comfortable working 10:00–18:00 European time (CET/CEST).
* Start: immediately.
Benefits
Compensation & Perks
* Competitive salary tailored to experience and location.
* Christmas bonus and vacation bonus.
* Growth path into VP Ops as we scale.
* Budget for tools, training, and conferences.
* If you need something else to do your best work—tell us. We’re flexible.
Send your CV or LinkedIn, plus:
* 5–10 bullet points on ops wins you’re proud of (with metrics),
* 2 process screenshots (or redacted examples) that demonstrate your ClickUp mastery,
* Your earliest start date and salary expectation.
Subject: COO Application – [Your Name]
Email: maurice@invisiblebrands.com
(or apply via your preferred channel)