Job Description
Role Mission
The Application Engineering Manager manages a team of Application Engineers within assigned scope (specific Product Group and/or Territory) and is responsible for ensuring high quality and timely Pre-Sales Support to our internal sales team, partners, systems integrators, and end-users. Success will generate incremental sales of our products by securing long-term business relationships with end users and resellers of Datalogic’s products, solutions, and service.
Key Responsibilities
1. Coordinate the activities of the Pre-Sales Application Engineering team within assigned Product Group and/or Territory and define project prioritization partnering with Sales and Product business developers
2. Visit customers together with sales to collect application requirements and needs and collaborate with after-sales department to support Customers along the whole selling process
3. Coordinate critical customer situations and lead the escalation process to support the entire service and quality organization in providing timely solutions.
4. Coordinate the training activities for Datalogic sales force and partners, using the training material provided by Product Marketing
5. Support Product Managers and Product Business Developers in new product introduction with beta testing and training
6. Define and manage the laboratory equipment needed
7. Monitor the performance of the team in order to meet the assigned objectives in terms of sales revenue, customer satisfaction, and sales team satisfaction
8. Support R&D and Product Managers in: new product requirement definition, new product application needs collection, beta-testing and training
9. Supervise marketing activities like training and exhibitions (e.g. demo setup).
Requirements
• Education: Bachelor’s degree in electronic engineering or computer science
• Languages: Fluency in German and English; additional languages are a plus
• Experience: 10+ years of experience in a similar role, dealing with customers belonging to the AIDC/IA environment and managing a team of Application Engineers.
Other Information & Specific Skills
10. Strong background in the PDA/PDT/Tablet products with comprehensive Software and Solution knowledge and skills
11. Excellent technical understanding of electronic devices and circuits and ability to read technical documentation (e.g. electrical schematics, technical data sheets) are a must.
12. Excellent communication, negotiation and organizational skills, a leader with a problem solver attitude, result oriented and with a high level of autonomy.