About the role: You’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotely You’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3 You will process on/offboardings on both software and hardware sides You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environment What you offer us You have at least 3 years of experience in this domain and deepen your skills through certifications and further education You have good knowledge of macOS, Google Suite, Jira, Slack and password management You are customer oriented and able to provide support with ITIL like methodology with great communication skills You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or apply compliance rules You have a solution-oriented way of thinking, are working with a technical hands-on mentality and are a teamplayer You are open to work fully from the Berlin office, we don't offer remote work You are fluent in English, German skills are a plus This is a full on-site position What does Yoshi en offer An appealing discount on all of our Yoshi en products. We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year. The Urban Sports Club membership, and a subsidy for the BVG ticket. Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia. You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas. Inviting office spaces with access to plenty of organic teas and superfoods from around the world. We like to celebrate with each other! Regular tea & office parties, Christmas and summer feasts. About us As a multi-brand eCommerce group we are uniting brands such as Yoshi en, EdenEve and Dr. Schweikart, all driven by the principles of quality, fairness, innovation, and naturalness. Originating as sister companies of Sunday Natural and founded by Jörg Schweikart, these labels operate financially independent, each with its own distinct products and brand identities. Each brand is in diverse phases of business growth, possessing unique products and brand identities.