We’re looking for an experienced Training Administration Team Leader to join us and lead our Learning Administration Team on an exciting new project.
You’ll lead a team of Learning Administrators and Senior Learning Administrators that provide administrative and operational support for Learning interventions and will be the main point of contact with our client, ensuring that all services are delivered meeting or exceeding the agreed service levels.
This is a hybrid role requiring a minimum of 1 day each week at our client's site in Leipzig, with occasional travel to other offices in Berlin and Debrecen (Hungary).
Job summary
1. Line Management responsibility of the nominated resources ensuring quality services are delivered to the client as per local needs / regulatory requirements including leading the Quality Assurance activities.
2. Attend and run weekly / monthly meetings with Country, Regional and Global teams as needed to ensure open and clear communication levels are maintained.
3. Manage relationships with each Client / Stakeholder to ensure customer satisfaction is met or exceeded based on the specific contractual / expected needs.
4. To lead and manage project teams as designated to ensure that assigned projects are delivered effectively, within budget, to contract and on schedule.
5. Evaluate, pilot and deploy solutions to all Stakeholders satisfaction.
6. To define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
7. To continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
8. To support the preparation of monthly budgetary reporting in coordination with the Account / Country Managers and the Finance department.
9. To lead and produce all appropriate Management Intelligence associated with the services being delivered as well as managing all Governance related activities around the Processes and Tools being used.
Qualifications
You’ll be an accomplished, bi-lingual (German and English are essential) Team Leader / Manager with experience of leading a team in a Human Resources or Learning environment.
10. Proven experience of working within a Senior Learning Administrator, Program Manager or Deployment Manager type role in a Service Provider industry.
11. Excellent Networking / Negotiation skills and the ability to communicate effectively with Senior Leaders / Management and work collaboratively with Business Unit Directors from other workstreams.
12. Ability to demonstrate commercial awareness as well as delivering client needs.
13. Ability to demonstrate a ‘Continuous Improvement’ mindset and approach to working.
14. Experience of using Learning Management Systems from an administrative perspective.
15. Excellent organizational, planning and controlling skills.
16. Proven ability to work well under pressure and within demanding timescales.
17. Advanced general administration and IT skills
Ideally, you’ll also have
18. A Professional qualification/Degree in a related subject
19. Experience in Managing Remote Teams
20. Advanced Software skills including the use of Oracle, QuickBase or a MicroSoft Dynamics CRM platform