About Userlane Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. Working with some of the world's most recognizable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments. If you want to drive meaningful change for employees and employers alongside some of the most talented and dynamic people you’ve worked with, Userlane might be the perfect place for you. About the role As an Implementation Consultant, you play a key role in ensuring that our customers successfully roll out and use Userlane. You work closely with our German-speaking customers, guiding them through the technical implementation and onboarding of our platform and supporting them throughout the customer journey. This role is ideal for someone with 2–3 years of experience in SaaS implementation, technical customer support, or consulting, who enjoys working hands-on with customers, solving technical challenges, and growing their expertise in a structured, supportive team environment. Your mission Support the technical implementation and onboarding of Userlane for new and existing customers Configure the Userlane platform according to customer requirements, with guidance from senior team members Act as a technical contact for customers during implementation and ongoing usage Conduct enablement sessions for customers Provide ongoing technical support and troubleshooting via phone, email, or in-person Contribute ideas to improve internal processes and the overall customer experience Your profile 2–3 years of experience in SaaS implementation, technical customer support, consulting, or a similar role Solid understanding of software systems and a strong interest in technical problem-solving Comfortable working directly with customers and explaining technical topics in a clear, structured way Basic knowledge of HTML and an interest in authentication topics (SSO, SAML, 2FA); hands-on experience is a plus but not required Fluent German and English (spoken and written) Willingness to travel occasionally for customer meetings or trainings What's in for you Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events