Job Title:
Tech Support Specialist Needed
We're seeking a skilled professional to lead our customer service team and drive efficiency in order-to-cash operations. As Tech Support Specialist, you will be responsible for ensuring timely claim resolution, improving service quality, and overseeing return management across European logistics centers.
About the Role:
This is an exciting opportunity to join our team as we strive to deliver exceptional customer experiences. As a key member of our customer service team, you will play a critical role in driving business growth through efficient operations and high-quality service standards.
Main Responsibilities:
• Lead the Customer Service team, ensuring seamless order-to-cash operations and timely claim resolution
• Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud)
• Collaborate with Supply Chain teams to support projects through cross-functional coordination
• Oversee return management across European logistics centers
Requirements:
• Proven experience in customer service operations within manufacturing or B2B environments
• Solid knowledge of order-to-cash processes, logistics flows, and claims management
• Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
• Good command of English;
Benefits:
• Company pension scheme
• Free parking spaces directly next to the office and good public transport connections
• Company fitness via 'EGYM Wellpass' and bike leasing via 'JobRad'
• Learning platforms such as 'GoodHabitz' and 'Learn TTI' for professional development
• Special employee benefits via 'Family & Friends' and additional corporate benefits