Portier
Stuttgart, Germany
Ausschreibungsbereich
IMPORTANT: This vacancy announcement is ONLY for current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany.
ACHTUNG! Diese Stelle ist nur für INNERBETRIEBLICHE Arbeitnehmer in Deutschland. Dies umfasst alle ortsansässigen Beschäftigten der US-Streitkräfte, einschließlich US Air Force und AAFES-Europe, innerhalb Deutschlands.
Hauptaufgaben
Serves as a desk clerk and a reservations clerk.
a. As a Desk Clerk, checks guests in and out. Posts charges through the computer system. Welcomes incoming guests, assigns guests clean and appropriate rooms using the computer system, checks them in and has them verify information. Directs guests to appropriate rooms. Posts all charges incurred during guests stay. Prepares guest's bill using the computer system, and accepts and posts payment to the guest's account upon checkout. Provides information to guests regarding leisure activities available in the local area, such as sports events, entertainment programs, tours, dining facilities, hours of operation, etc. Provides currency exchange for guests, uses Euro conversion funds accurately, and sells tours and other event tickets. Operates telephone switchboard to connect incoming calls, and to answer in-house calls. Accounts for hotel keys and issues and receives same from guests, following established procedures. Provides helpful and friendly service to guests at all times. Keeps the front desk and other work areas in a clean and orderly manner. Controls and is responsible for funds during shift.
b. Provides excellent customer hospitality services to all staff, guests, and general public. Serves as an Ambassador for USAG-S Lodging and concierge for all guests and staff. Works as Lead Desk Clerk (senior desk clerk) engaged in the day to day operation of the Stuttgart Army Lodging, including Front
Desk/Reservation Operations, Breakfast Services, Lobby and adjoining areas cleanliness and safety, and the collection, accountability and disposition of all change funds, to include room rent, pet charges, phone bills, etc. Accepts reservations from authorized users to include US military, civilians and other foreign personnel eligible to use the facilities. Checks in guests and prepares registration forms, and issues room keys. Prepares messages and statements of non-availability. Orients guests concerning use of facilities and equipment, other facilities available on post and supports guest with off-post arrangements to include taxis, trains, shuttles, food reservations, hotel reservations, finding services from doctors' offices, hospitals, dentists, pet hotels, veterinarians, lost luggage, and many hotel ancillary services.
c. As a Reservations Clerk, makes, changes, and cancels reservations through the system. Receives telephone calls, letters, and faxes from potential guests requesting information and advance room or recreation reservations. Analyzes room availability and avoids overbooking, unless directed by management. Coordinates all overflow with the local tourist office. Provides information to include room or facility rates, deposit required and due date, cancellation policies, and registration procedure. Receives and accounts for advance deposits, and sends confirmation to guests. Maintains guest reservation figures in regards to turndown business and reservations processed. Recommends alternate dates if requested dates are unavailable. Refers guests to alternate local hotels, if no rooms are available in Billeting Facility during guests' desired dates of stay. Maintains an orderly work area at all times.
Performs other duties as assigned.
Qualifikationsanforderungen
Description of the Education & Training Levels: / Bildungsebenen:
https://portal.chra.army.mil/mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge
H-4:
E&T Level I: 2 years of job related experience./2 Jahre stellenbezogene Erfahrung.
Exception: Applicants, who do not meet E&T Level I must have 1 year of general experience in accommodation, catering or service facilities, in an office or store, telephone marketing, arranging for events or as a cashier, etc. and 2 years of job related experience.
Ausnahme: Bewerber/innen, die nicht den E&T Level I haben, benoetigen 1 Jahr allgemeine Erfahrung in Beherbergungs- Gaststätten- oder Servicebetrieben, in einem Buerobetrieb, in einem Geschaeft, Telefon- oder Organisationsarbeit oder in Kassierertaetigkeit, usw. und 2 Jahre stellenbezogene Erfahrung.
E&T Level II: 1 year and 6 months of job related experience. With a completed apprenticeship in an accommodation facility, only 1 year of job related experience is required./ 1 Jahr und 6 Monate stellenbezogene Erfahrung. Mit einer abgeschlossenen Lehre im Hotelgewerbe ist nur 1 Jahr stellenbezogene Berufserfahrung erforderlich.
E&T level III: 1 year of job related experience. With a completed apprenticeship in an accommodation facility, no additional experience required. /1 Jahr stellenbezogene Erfahrung. Mit einer abgeschlossenen Lehre im Hotelgewerbe, ist keine zusaetzliche Berufserfahrung erforderlich.
E&T Level IV: 6 months of job related experience. With completed education in an accommodation facility, no additional experience required. /6 Monate stellenbezogene Erfahrung. Mit einer stellenbezogenen Ausbildung im Hotelgewerbe ist keine zusaetzliche Berufserfahrung erforderlich.
E&T Level V: no experience required.
E&T Level V: keine Erfahrung erforderlich
Exception: Current employees who have serviced 1 year in the same or similar occupational series, are qualified for the next higher grade level.
Ausnahme: Innerbetriebliche Arbeitnehmer, die 1 Jahr im gleichen oder aehnlichen Taetigkeitsbereich beschaeftigt sind, qualifizieren fuer den naechst hoeheren Bezahlungsgrad.
Job Related Experience: Samples of qualifying experience: Checking guests in and out, posting charges through computer system, preparing bills, welcoming incoming guests, assisting guests regarding questions about possible activities and accommodations in the local area, selling tour and event tickets, operating telephone switchboard at a reservation desk, issuing hotel keys, keeping booking and cancellation records in the computer system accurate, assisting reception personnel, chief desk clerk, etc. /
Stellenbezogene Erfahrung: Beispiele fuer anrechenbare Erfahrung: Gaeste Check-in und -out, Rechnungsbetraege im Computer festhalten, Rechnungen ausstellen, Empfang von Gaesten, Kundenbetreuung bei Fragen zur Freizeitgestaltung und Gaststaetten in der Umgebung, Verkauf von Touren und Eintrittskarten, Telefonanlage an einer Rezeption bedienen, Schluesselausgabe, Reservierungen und Stornierungen im Computer festhalten, Assistent/in des Rezeptionspersonals, Chefportier, usw.
SPRACHKENNTNISSE / LANGUAGE PROFICIENCY LEVEL:
* Deutschlevel B1 nach Europäischem Referenzrahmen erforderlich.
* Englischlevel B1 nach Europäischem Referenzrahmen erforderlich.
Sie können ihre Sprachkompetenz kostenlos testen. Sie finden zahlreiche Testanbieter online, die Tests für die Sprachniveaustufen nach dem „Gemeinsamen Europäischen Referenzrahmen" anbieten (CEFR).
* German level B1 according to the Common European Framework of Reference for Languages required.
* English level B1 required according to the Common European Framework of Reference for Languages.
You may test yourself for free at one of the various online providers, who offer tests under the 'Common European Framework of Reference for Languages' (CEFR).
Beschreibung der Sprachanforderungen / Description of the Language Levels:
https://portal.chra.army.mil/mnrs?sys_id=13a66d71cd2d2d10aaffb5ebb50f5aa0&view=sp&id=mnrs_k_article&table=kb_knowledge
Auswahlkriterien auswählen
Generelle Informationen für LN-Stellenausschreibungen - bitte lesen:
General Information for LN Job Announcements - please read:
https://portal.chra.army.mil/mnrs?sys_id=77e3ac4a5ce32110924578e08ba9227c&view=sp&id=mnrs_kb_article&table=kb_knowledge
Beschäftigungsbedingungen
• Arbeiten an Wochenenden und Feiertagen sowie Schichtarbeit erforderlich. / Working on weekends and holidays as well as shift work required.
• Diese Position unterliegt wechselnden Schichtdiensten, einschließlich Nacht-, Wochenend- und Feiertagsarbeit. Schichtzulagen werden entsprechend gezahlt. / This position is subject to rotating shift work including night, weekend and holiday work. Shift allowances are paid accordingly.
We offer:
•employment in an international environment with a welcoming atmosphere
•high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements:
•30 days of annual leave; 36 days for severely handicapped employees (Additional time-off on 24 & 31 December per tariff agreement)
•vacation and Christmas pay (total of 13 monthly salaries)
•various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments)
Beyond the tariff agreement:
•usually time off on 8-9 U.S. holidays due to work hour redistribution (Governed by shop agreement)
•employer-specific programs for flexible work schedules; mobile work; length-of-service/ performance awards
•health promotion and fitness programs, including free use of employer-run Fitness center
Das bieten wir Ihnen:
•einen globalen Arbeitgeber, der für kulturelle Vielfalt und Chancengleichheit steht
•ein Arbeitsverhältnis in internationalem Umfeld und kollegialer Atmosphäre
•hohe Arbeitsplatzsicherheit und eine attraktive Vergütung nach deutschen Tarifverträgen (TV AL II, Schutz TV), mit u.a. folgenden tariflichen Ansprüchen:
•30 Tage Urlaub bzw. 36 bei schwerbehinderten Arbeitnehmern (zusätzlich sind gemäß Tarifvertrag der 24.12. und der 31.12. frei)
•Urlaubs- und Weihnachtsgeld (insgesamt 13 Monatsgehälter)
•eine Reihe von zusätzlichen sozialen Leistungen (u. a. eine betriebliche Altersvorsorge (Allianzgruppenversicherung) und vermögenswirksame Leistungen)
Über den Tarifvertrag hinaus:
•sind 8-9 US-Feiertage i.d.R. zusätzlich arbeitsfrei durch Umverteilung der Arbeitszeit (durch Betriebsvereinbarung geregelt)
•bestehen betriebsinterne Regelungen zu flexiblen Arbeitszeitmodellen, mobilem Arbeiten und Prämien für Betriebszugehörigkeit und besondere Leistungen
•existieren Gesundheits- bzw. Fitnessprogramme, die u.a. die kostenfreie Nutzung der betrieblichen Fitnesscenter beinhalten