Customer Onboarding Specialist – German
Location:
Hybrid (Dublin office 3 days/week, WFH Monday & Friday)
Hours:
8:
00 AM – 4:
30 PM, Monday to Friday
Salary:
€35,000 + €1,000 sign-on bonus
About the Role
TELUS Digital is looking for a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you love tech, problem-solving, and customer success, this role is perfect for you!
Your Responsibilities:
* Guide new customers through onboarding via emails & video calls.
* Ensure customer satisfaction by providing expert product advice.
* Assist with importing and validating customer data.
* Help create training materials (e.G., webinars, help center articles).
* Optimize processes and contribute to automation improvements.
What You Need:
✔ Fluent German (C-level) and English (spoken & written).
✔ Experience in Customer Success or a customer-facing role .
✔ Strong problem-solving skills and a customer-first mindset.
✔ Proficiency in MS Office (Excel) and data-driven work.
Bonus Points For:
Experience in B2B software, Zendesk, Gainsight, or Jira .
Passion for digital transformation in HR .
Perks & Benefits:
* Stable, permanent job with regular training.
* Healthcare benefits from Day 1, including GP service & vision tests.
* Transport support :
Parking, bike-to-work, tax-saver scheme.
* Office perks :
Onsite gym, free breakfast & coffee, fun workspaces.
* Community initiatives :
CSR projects & team engagement events.