Job Title:Product Support Manager EMEA We are seeking a Product Support Manager to lead our European team in providing exceptional customer support and driving business growth.As a Product Support Manager, you will be responsible for managing and developing the Product Support Team with the goal of achieving high customer satisfaction, revenue growth, and productivity.The ideal candidate will have excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Manage and develop the Product Support Team to achieve high customer satisfaction and revenue growth.Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.Assist the Product Support Team with complex technical inquiries as needed, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.Work towards continuous improvement of sales process and customers' journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.Define and track key performance indicators (KPIs) and report them to stakeholders.Participate in tradeshows and conferences.Interface with marketing to provide customer feedback and identify customer support needs to ensure service leadership. Responsibilities:Manage and develop the Product Support Team to achieve high customer satisfaction and revenue growth.Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.Assist the Product Support Team with complex technical inquiries as needed, involving Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified.Work towards continuous improvement of sales process and customers' journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.Define and track key performance indicators (KPIs) and report them to stakeholders.Participate in tradeshows and conferences.Interface with marketing to provide customer feedback and identify customer support needs to ensure service leadership.