Our focus is on innovation, sustainability, and empowering communities through cutting-edge technology and solutions. With a global presence spanning multiple regions, we strive to make a lasting impact by bringing together industry experts and fostering an entrepreneurial mindset.
The IT Support Analyst plays a critical role in ensuring the smooth operation of information technology systems by providing technical assistance and support to end-users, their applications, and devices on-site in Hamburg. The ideal candidate will possess strong technical expertise, excellent communication skills, and a commitment to delivering high-quality support services.
Provide technical support to end-users for IT-related issues via phone, ticketing system, or in person.
• Assist end-users in setting up and configuring computers, mobile devices, and software applications.
• Troubleshoot hardware, software, network, and connectivity problems promptly and effectively.
• Hardware & Software Maintenance
• Log, track, and prioritize support requests using a service management system.
• Escalate complex or unresolved issues to higher-level support teams when necessary.
Security & Compliance
• Assist in user access management, including provisioning and de-provisioning user accounts as per IAM and security procedures.
• Maintain an accurate inventory of IT assets, including hardware and software licenses in the asset management system.
• Provide recommendations to IT Management for hardware and software procurement based on user requirements.
• Perform routine maintenance tasks, including software updates, patches, and hardware upgrades, to ensure system reliability and security.
• Conduct training sessions or workshops to educate end-users on IT best practices and tools.
Proficiency in written and spoken English and German (minimum B2 level).
• Familiarity with Service Management applications and remote support tools.
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