We’re flexible! We’re happy to receive applications in English or German.
Your tasks:
We are looking for you as a new colleague for our qualified IT Service Desk. In this role you identify yourself as SPOC (single point of contact) with all topics related to our Products & services for our internal users. With your polite and professional appearance, you ensure the acceptance, analysis and answering of inquiries by phone, chat and e-mail, pay attention to a high-quality. As a professional, your tasks include the ongoing logging and documentation of inquiries and interactions in the ITSM system (IT Service Management) as well as proper analysis and efficient escalation or resolution of the tickets. You’re able to work in an autonomous way, using, maintaining, and improving the available documentation and know when to request assistance from your colleagues. You have the will to constantly expand and deepen your knowledge. In doing so, you receive a great deal in return for your outstanding performance from your team. After all, we value the exchange of ideas, being there for each other and encouraging each other to become better. We call it: the exchange mindset.
Your skills:
* Completed studies or completed training related to IT (e.g. (business) computer scientist, IT specialist for system integration)
* Excellent service orientation as well as communication skills in German and English (at least B1) both written and spoken
* Experience in the service desk environment and in the use of an ITSM (IT Service Management) tool
* Good IT skills in Application Management, Office365 and Windows
* A great team spirit and flexibility when required to achieve goals and complete assignments
* Adhering to policies and procedures and upholding organizational values
* Experience with ITIL processes (certification desirable) and incident management skills
* Experience in project management, agile way of working, working with service providers and/or knowledge of stock exchange trading systems is an advantage
Why join us?:
* Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
* Flexible mobile working arrangements in a divers team
* Personal development thanks to extensive further training opportunities
* A place in a dynamic and international team within EEX Group and Deutsche Börse Group
* A long-term perspective in the constantly growing and evolving energy
* Bespoke onboarding plan