Join or sign in to find your next jobJoin to apply for the Transformation Functional Lead CTC role at Vodafone6 days ago Be among the first 25 applicantsJoin to apply for the Transformation Functional Lead CTC role at VodafoneGet AI-powered advice on this job and more exclusive features.Transformation Functional Lead CTC (m,f,d)ID: 262979Location: Vodafone countriesRole purpose:The CTC Transformation Functional Lead are responsible for delivering the transformation projects of the Group wide Credit to Collections process across all markets and the relevant central Group entities for this business area to achieve cost to serve and working capital improvement targets. You will play a pivotal role in enhancing and streamlining the end-to-end CtC process, ensuring efficiency, compliance, and superior customer experience.The GPO ambition is to drive end-to-end improvements in our Credit to Collections process and reach Peer Q1 performance within 5 years for the key KPI's, and deliver concrete cash benefits contributing to the cashflow targets set. Accelerating benefit realisation through the early years will be critical, whilst acknowledging that a 3–5-year period will be necessary to complete residual transformational activities.Historically, collections have been managed locally due to tooling integrated/ adjacent to the native billing stack, individual market regulatory and business landscape considerations and market tailored customer operations support structures. Mixed ownership models by market exist between Customer Operations/CARE, Finance Operations, Finance, Commercial and IT operations.There is a renewed urgent opportunity to standardise the CTC process considering the following key factors; Imperative to deliver structural cash flow generation improvement, acceleration of B2B Growth.Working within the GPO function the Functional Lead will deliver multiple initiatives to ensure processes are harmonised to established standards across Vodafone. You will be responsible that those projects are defined, planned, resourced, costed, monitored and governed to continuously improve the business landscape of the CtC process. You will be responsible for understanding business requirements, translating them into functional specifications, and ensuring that the final deliverables meet organisational goals.The Functional Lead will also be integral to the SAP Rise programme to deliver a standard system for collections in Vodafone, a critical part of the CTC transformation.Qualifications for this role include proven experience in credit to collections and delivering transformation projects, strong strategic planning skills, excellent relationship and performance management abilities, experience with data quality and process improvement methods, and the ability to foster a proactive and continuous improvement culture.What You Will DoRequirement Gathering: Collaborate with stakeholders to understand and document their needs and objectives. Ensure comprehensive understanding of business requirementsFunctional Specifications: Translate business requirements into detailed functional specifications to guide the development teamProject Oversight: Provide leadership in the design, development, and implementation phases of a project. Ensure projects are delivered on time and within scopeQuality Assurance: Review and validate deliverables to ensure they meet functional specifications and business requirements. Conduct thorough testing and provide feedback for improvementDevelop and maintain a detailed program work plan. Including identifying and agreeing on dependencies, milestones and key deliverablesProvide change management and risk and issue management across the projects, including escalation of risks and issues;Produce progress reports and supporting informationSenior Stakeholder management to align targets and roadmap and support delivery, maintain clear and effective communication with stakeholders throughout the project lifecycleAssessing budget requirements of the initiatives planned, as a part of the GPO roadmap, define business cases and deliver business benefitsRealise cross functional exchange and standardisation in line with process landscape and managementWork closely with technical leads, developers, and other team members to ensure cohesive and effective project executionEnsure a smooth transition and adoption of new systems and processesWhat Sets You ApartExcellent working knowledge of project/programme management methodologies and techniquesStrong project & change management skills; capability to structure and deliver in complex and volatile environmentsStrong expertise in Finance operating models and E2E operating processesStrong IT/digitisation knowledge and deep understanding of the diverse opportunities around data and technologyAbility to work in fast-paced, matrixed environments with multiple prioritiesVery strong cooperation, coordination, communication and presentation skillsProven ability and experience in dealing with and influencing multiple stakeholders on senior levelSolid knowledge of CTC process5+ years experience of leading large global transformation projects and process reengineering, with a solid understanding of project management methodologies and toolsStrong analytical and problem-solving abilities. Capability to understand and address business challenges effectivelyProven expertise in process automation, ERP systems and digital finance solutionsDeep knowledge and understanding of operational finance processes, finance operating modelsAnalytical-minded, innovative, adaptable, team playerExcellent communication and presentation skills. Ability to convey complex concepts in a clear and concise mannerExperience in telecommunications industryWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to Website for guidance.Together we can.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInformation Services, IT Services and IT Consulting, and TelecommunicationsReferrals increase your chances of interviewing at Vodafone by 2xGet notified about new Functional Lead jobs in Düsseldorf, North Rhine-Westphalia, Germany.Senior Consultant - Core Banking SystemsBusiness Analyst (Implementation Project Manager)Senior Manager, Technical Product Operations (Agile)(Senior) Business Analyst Group Purchasing (w/m/d) - befristetBusiness Analyst – Partner & Prozesse (all genders)Business Process Manager Forecasting (m/f/d)Business Analyst - Financial Planning & Analysis (m/f/d)Business Analyst / Consultant (m/w/d) Enterprise Resource Planning (ERP)Business Analyst Requirements Engineering Meldewesen (all genders)Business Analyst IFRS17 Data Preparation (m/w/d)Business Process Manager Allocation (m/f/d) FTC 2 yearsBusiness Analyst - End-to-End Delivery Focus (w/m/d)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr