Key Account Manager
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Date: Jun 20, 2025
Location: Cleebronn, DE, 74389
Company: Datwyler
In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
Key Account Manager
The key account manager will be the commercial contact for existing and potential customers, both internally and externally. Customer base includes Mobility Tier I and OEMs. The position requires multiple years of experience in Sales and Account Management in the Mobility Space.
The ultimate scope of the assignment: ensure customer intimacy and increase the exchange with engineering / commercial teams at customers securing early participation in key projects, before the RFQ phase.
Your Responsibilities
Strategic and operational
1. Commercial support for existing and potential new customers.
2. Customer support as part of the product segment strategy with regular customer presence.
3. Leadership in the review and negotiation of customer-related contracts.
4. Internal communication of customer technical and commercial requirements as well as creation and monitoring of corresponding actions.
5. Budgeting and monitoring of assigned products.
6. Development of the customer-related strategy for the assigned customer portfolio (marketing mix).
7. Assistance in the development and implementation of the overarching Mobility Business Unit strategy.
8. Assistance in carrying out market analyses, identifying market trends and observing the development of the competition.
9. Regular reporting of essential commercial or technical information / innovations from the market to the organization.
Acquisition process
10. Acquisition of "new business.” This is expressly not limited to new business with existing customers, but also opportunities outside the current portfolio
11. Contacting new customers as part of the Mobility BU marketing mix and the defined strategy.
12. Performing the commercial order review and coordinating the technical contract review
Customer Relationship Management
13. Develop and foster customer relationships to ensure we are exceeding customer expectations
14. Ensure projects are realized; manage and eliminate roadblocks in a cross-functional manner
15. Manage day-to-day customer interactions of assigned customers in Americas
16. Develop and implement on-premises customer visit schedules with targets of best-in-class customer intimacy and create an 'easy to do business with’ environment
RFQ process
17. Provision of data for the offer process (material, drawing, standards, specifications and specific requirements)
18. Clarify technical customer requirements
19. Responsible for the preparation of RFQs in cooperation with the project team.
20. Qualified follow-up of the RFQs and feedback to the Head of Sales and Center of Competence
Your Profile
21. Bachelor’s degree in commercial and or technical study
22. Engineering experience is a plus.
23. 5+ years’ experience in the mobility market – ability to hit the ground running
24. Knowledge of the production and application of elastomer components is preferred
25. Purposeful, communicative and customer-oriented personality with a high affinity for the Mobility industry
26. Good analytical, technical and financial skills
27. Exceptional interpersonal skills to work cross-functionally and as a team player
28. Self-directed/motivated, comfortable working in home office as well as office environments
29. Excellent writing and verbal communication skills and the ability to communicate at all levels
30. Expert German proficiency (verbal and written), good English skills
Additional successfull attributes
31. Willingness to travel to customer and Datwyler facilities, as well as conferences, shows and exhibitions
32. In field 2-4 days per week (customer visits)
33. Mostly local travel
34. Occasional international travel (Europe, Asia, Mexico, Brazil)
Our Offer to you
35. A dynamic, hybrid work environment that balances professional challenges with personal flexibility.
36. An attractive compensation package, including a substantial competitive base salary and performance-related bonuses.
37. Opportunities for professional growth in a customer-focused company that values respect and excellence.
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.
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