We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place. Join us on our journey in advancing the technological world through innovation and creativity.
We are looking for a talented and seasoned Service Desk Specialist for one of our Clients in Germany. This role is a
Fluent Icelandic speaking position
and a Remote role.
Job Responsibilities :
Skills
* Customer-focused
* Thorough knowledge of troubleshooting remote access issues
* Excellent communication skills, (active listening skills)
* Able to articulate and speak with clear voice
* Diplomatic and must have interpersonal skills
* Able to understand the business's objectives
* Able to understand and accept that the Customer's issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
* Must have basic technical knowledge of all technology used for the business processes.
* Good writing techniques
* Good phone techniques
Tech Skills
* Technical helpdesk or technical call centre experience is necessary.
* Disciplined, systematic problem solving skills required.
* Hands-on work experience with the following:
* Windows Operating systems
* Clients: Windows 7, Windows 10 will be an added advantage.
* Basic Knowledge on windows servers and networking concepts.
* Knowledge of Active Directory, Exchange 2003/2007
* ITSM ticketing tools such as Remedy, SNOW.
* User account creation for Active Directory, Exchange Mailboxes, Distribution lists
* Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
* MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio, Microsoft Teams, Skype, One drive, O365.
* Internet browsers (e.g. Explorer, Chrome, Firefox),
* VPN and remote dial-in users.
* Support for laptop, desktops, and printers
Overall Experience min 6 months to 1 year
We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.