International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.Military service members, family members, retirees, and other eligible beneficiaries overseas. We are looking for a Healthcare Provider Account Manager to oversee our medical provider network in kaiserslautern. Establish the engagement strategy for own portfolio, based on the regional/country strategy developed by the Provider Network Management Team with the purpose of reaching the contractual objectives related to the host nation providers, focused with priority on reaching the medical record collection KPIs and the Network coverage and accuracy objectives and requirements
Become the escalation point for internal and external provider related topics related to his/her own portfolio, getting involved to remove barriers providers might pose towards following the client program requirements and Medical Record Collection requirements
Collaborate with the Program Team, the Quality Teams and the Medical Services and Operations Teams to understand and adjust the Provider Network composition and portfolio according to the Client's needs
Manage key processes in the collection and maintenance of provider related data in collaboration with the Network Services Team, Clinical Quality Team, Site Assessment Team and Medical Teams
Provide ongoing provider support through issue resolution and customer service in the provision of medical records, including strategies for the optimization of medical record submission including Electronic Health Record (EHR) transfer.
Claims, Credentialing, Site Assessments, etc.
Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience
Previous exposure to healthcare and healthcare provider management a plus
Bachelor's degree, equivalent or qualification by experience
Post graduate degree an advantage
Insurance, medical provider or nursing experience an advantage
Highly proficient in English (written and verbal)
Highly proficient in Polish (written and verbal) desirable
Proven experience in building strong and effective relationships with medical professionals at medical institutions – including senior management levels
Proven ability to juggle multiple account management projects at a time, while maintaining sharp
Warm, supportive and open company culture
Full-time (paid) induction training, regular coaching to further support and develop your skills
We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support
Private Medical Insurance