Angestellte/r (Wohnungswesen) Grafenwoehr, Germany Ausschreibungsbereich WHO MAY APPLY? Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany AND EXTERNAL Local National Applicants, who reside in Germany. Hauptaufgaben Serves as a Housing Management Assistant in the Housing Division at an Army garrison responsible for direct, on-site customer service support, assignment and termination inspections, housing allowances determination and Housing program administration in support of Army Family Housing (AFH) (government-controlled housing both on-post and off-post leased) including General/Flag Officer Quarters (GFOQ), Private Rental Housing (PRH), Housing Services Office (HSO), Unaccompanied Housing (UH), and Furnishings Management programs while utilizing the automated enterprise Military Housing (eMH) database. Communicates with customers, both orally and in writing, and provides accurate policy information utilizing operating procedures and Housing Regulations. Operates other automated systems to perform the housing mission, as required. For in/out-processing: Independently reviews permanent and temporary change of station travel orders, obtains pertinent information from Soldiers, Civilians and Family Members, and uses other data systems required to process Housing applications for on-post (AFH/UH) and/or off-post housing. Determines applicant's eligibility for housing, the appropriate eligibility date, number of bedrooms authorized, calculates waiting time for on-post (family/unaccompanied) housing, or availability of private rental housing (PRH) requiring in-depth knowledge of housing regulations and policies. Determines when quarters are not available and prepares certificates of non-availability (CNA) as applicable using (eMH) database. Coordinates with General Officers, Command Sergeant's Major and other key and essential (K&E) military and civilian personnel to determine housing requirements when applicable. Reviews in/out-going requests for temporary lodging allowance (TLA) eligibility, determines if justification for extensions submitted by members are acceptable, and prepares TLA certificates for the servicing finance office. Prepares cash collection vouchers, statements of charges, or initiates Financial Liability Investigation of Property Loss (FLIPL) reports, as required. Responds to telephone, e-mail and in-person inquiries including a customer service desk type operation. Maintains the Army system of record database related to housing. AFH/HSO/UH: For AFH: Explains applicable Housing and relocation regulations, and counsels customers on housing assignment and installation policies. Determines eligibility for Housing, eligibility date, bedroom and grade and adds applicants to the appropriate waiting list in the Army database. Issues Housing Offer letters and when accepted, assigns new residents to housing and completes associated documents, including host nation specific documents where applicable, to finalize this process. Prepares and submits Housing assignment & termination orders to servicing finance office to start/stop Housing Allowances. Schedules and performs change of occupancy inspections, such as assignment, pre-final, and termination inspection of units. Performs facility maintenance and cleanliness inspections and determines fair wear, and tear or occupancy damages, counsels occupants on responsibilities regarding occupancy and procedures. Maintains key accountability in accordance with applicable Army Regulations. Operates the automated General/Flag Officer Module (GFOM), as required. Prepares correspondence and reports for signatory approval of branch/division chief or higher, as required. Provides timely updates to the Army system of record (eMH) ensuring accurate tracking of occupancy and change of occupancy data. For HSO (PRH): Inspects off post private rentals and determines adequacy, habitability, and suitability of rental properties as a listing for referral to Soldiers, Family Members or Army Civilians. Collaborates with prospective property owner landlords and rental agencies to promote US housing requirements. Briefs and counsels active duty, accompanied and unaccompanied Military as well as DoD Civilians, and/or Family members transferring to the installation who seek assistance in locating PRH within the local area. Explains host nation specifics, rental laws and rental contracts, including military clause, insurance requirements, utilities, security deposits, damages, pets, and how to prepare a notice of termination. Requiring in-depth knowledge of local rental law and policies. Coordinates and attends appointments, and provides language translation with prospective landlords and tenants, assisting in rental negotiations, preparing private rental contracts and related host nation specific documents. Schedules and attends in-check appointments, as required. Provides guidance and determines customer eligibility for Overseas Housing Allowance (OHA) and Move-In Housing Allowance (MIHA Miscellaneous, Rent and Security). Completes OHA and MIHA forms, obtains signatures from the appropriate approval authorities and submits to the servicing finance office. Provides translation assistance to tenants with utility bills and other housing related matters. Serves as a point of contact for real estate agents, landlords and/or property managers. Provides assistance to customers with the preparation of termination notices and schedules termination inspections and/or attends termination inspections on site with the landlord or rental agency, as required. Receives, investigates and mediates rental complaints by and/or between landlords and tenants, utility companies, and follows through to completion. Provides solutions for resolution of complains or issues arising from landlord/tenant relationships. For UH: Explains applicable regulations, housing assignment and installation policies for Unaccompanied Officer (UOQ)/Senior Enlisted Quarters (SEQ). Explains applicable Housing and relocation regulations, and installation policies. Independently determines eligibility for Housing and adds applicants to the appropriate waiting list (if applicable) by determining their eligibility date. Issues Housing Offer letters and when accepted, assigns new residents to UH and completes associated documents, including host nation specific documents where applicable, to finalize this process. Prepares and submits Housing assignment & termination orders to servicing finance office to start/stop Housing Allowances. Counsels occupants on responsibilities regarding occupancy and procedures. Schedules change of occupancy inspections, such as assignment, pre-final, and termination inspection of units. Performs facility maintenance and cleanliness inspections and determines fair wear and tear or occupancy damages. Maintains key accountability in accordance with applicable Army Regulations. Prepares correspondence and reports for signatory approval of branch/division chief or higher, as required. Updates the Army database (eMH) ensuring accurate tracking of occupancy and change of occupancy data. Assists with providing oversight of all UH related activities, including utilization and day-to-day operations. Processes and tracks CNAs. Oversees Army Barracks Management Program (ABMP) with local military units and provides assistance IAW current regulation and policy. Provides housing/furnishings training to Soldiers as assigned to the ABMP on the operation and use of the barracks. Advises unit leadership with roles and responsibilities of the ABMP and participates in periodic stakeholder meetings. Supports assignment and termination of rotational troops to barracks IAW regulation and local policies, as required. For Furnishings Management: determines eligibility, authorization and quantity of government furnishings (furniture and appliances) to be issued to Soldiers and Families living in AFH, UH, PRH, and GFOQ to include Special Command Positions. Prepares issue/turn-in supply documents and schedules delivery and pick-up with drayage and appliance contractors in eMH. Accounts for furnishings by issuing accurate hand receipts in accordance with supply and housing regulations. Monitors expiration dates for loaner furnishings and that it is returned in a timely manner IAW established regulation/policy. Performs other duties related to the position as assigned. Qualifikationsanforderungen Explanations to the E&T Levels (Education & Training Levels) can be found at the link "Description of the Education & Training Levels". https://portal.chra.army.mil/mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge C-05: E&T Level I: 2 years of creditable experience as defined in A below PLUS 1 year of experience as defined in B below. Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below. E&T Level II: 1 year of creditable experience as defined in A below PLUS 1 year of experience as defined in B below. E&T Level III and above: No additional experience required. Current employees who have served one year in the same or similar occupation are qualified for the next higher grade. Experience A: Included clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc. Experience B: Experience in the same or similar line of work as the job for which considered. The experience must demonstrate that the applicant possesses the particular knowledge, skills and abilities required in the position. The predominant experience must have been gained at a comparable level of difficulty to the position to be filled. C-5A: E&T Level I: 2 years of creditable experience as defined in A below PLUS 2 years of experience as defined in B below. Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below. E&T Level II: 1 years of creditable experience as defined in A below PLUS 2 years of experience as defined in B below. E&T Level III: 1 year of experience as defined in B below. E&T Level IV: No additional experience required. Current employees who have served one year in the same or similar occupation are qualified for the next higher grade. Experience A: Included clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc. Experience B: Experience in the same or similar line of work as the job for which considered. The experience must demonstrate that the applicant possesses the particular knowledge, skills and abilities required in the position. The predominant experience must have been gained at a comparable level of difficulty to the position to be filled. The amount of the higher level experience must be in a reasonable relation to the required total number of years. C-06: E&T Level I: 2 years of creditable experience as defined in A below PLUS 3 years of experience as defined in B below. Current employees who do not meet E&T Level I and who are not in the same or similar occupation must have 2 additional years of creditable experience as described in A below. E&T Level II: 1 years of creditable experience as defined in A below PLUS 3 years of experience as defined in B below. E&T Level III: 2 years of creditable experience as defined in B below. E&T Level IV: 1 year of creditable experience as defined in B below. E&T Level V: No additional experience required. Current employees who have served one year in the same or similar occupation are qualified for the next higher grade. Experience A: Included clerical work in an office or store, working with computers, bookkeeping, making and recording inventories, telephone marketing, arranging for events or as a cashier, etc. Experience B: Experience in the same or similar line of work as the job for which considered. The experience must demonstrate that the applicant possesses the particular knowledge, skills and abilities required in the position. The predominant experience must have been gained at a comparable level of difficulty to the position to be filled. The amount of the higher level experience must be in a reasonable relation to the required total number of years. • Applicants must be in possession of a German driver's license class B. • Office automation skills are required. LANGUAGE PROFICIENCY LEVEL: English Language Proficiency level B2 AND German Language Proficiency level C1 required. Description of the Language Levels: https://portal.chra.army.mil/mnrs?sys_id=13a66d71cd2d2d10aaffb5ebb50f5aa0&view=sp&id=mnrs_kb_article&table=kb_knowledge Auswahlkriterien auswählen General Information for LN Job Announcements - please read: https://portal.chra.army.mil/mnrs?sys_id=77e3ac4a5ce32110924578e08ba9227c&view=sp&id=mnrs_kb_article&table=kb_knowledge Beschäftigungsbedingungen • This is a temporary part-time position (20hrs./week) until return of permanent incumbent, not to exceed 06-MAY-2029. • Position may be filled at the C-05, 5A or at the full performance level, C-06. The incumbent may be non-competitively promoted to the next higher or full performance level in accordance with regulatory requirements, upon completion of required training, and recommendation of supervisor. • Employee may perform the work at a location away from the regular worksite (e.g. at home) on a non-routine, ad-hoc basis. This includes work performed to complete a short-term special assignment or to accommodate special circumstances. WE OFFER: - a global employer who stands for cultural diversity and equal opportunities - employment in an international environment with a welcoming atmosphere - high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements: - 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement) - vacation and Christmas pay (total of 13 monthly salaries) - various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments) Beyond the tariff agreement, - usually time off on 8-9 U.S. holidays due to work hour redistribution (governed by shop agreement) - employer-specific programs for flexible work schedules; mobile work; length-of-service/performance awards - health promotion and fitness programs, including free use of employer-run fitness centers.