Join airfocus, a Lucid Software company, recognized by Kununu as a TOP 5% best-rated organization. We boast a 4.8 rating and 96% recommendation on Glassdoor - be part of our success story NOW! airfocus by Lucid is the worldu2019s first modular product management and roadmapping platform and is growing on all continents. We are an up-and-coming industry leader with a proven business model and first-class team. Now, with thousands of users from customers like Ricoh, Good Year, and Wago; itu2019s time to add fuel to the fire and further grow our team! Why us? You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning airfocus by Lucid is a hybrid workplace that supports a healthy work-life balance. Employees have the flexibility to work remotely from anywhere in Germany or the Netherlands, from our offices in Hamburg or Amsterdam, or through a combination of both, depending on the role and team requirements. Flexible working hours Boost your personal development in an environment that encourages continuous learning Competitive compensation Learning and development budget Healthy (and non-healthy!) snacks and beverages on site Recurring virtual events and annual airfolks meet-ups We are on the lookout for a talented Customer Success Manager who will be responsible for continuously driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, communicating best practices and uncovering upsell opportunities. If youu2019re excited about customer success and look forward to joining a collaborative team working in a fast-paced, ever-evolving environment, youu2019ll be an ideal candidate for this role. Responsibilities: Take charge of the entire customer lifecycle, from initial setup to renewal. Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success. Participate in internal cross-functional projects. Be the voice of the customer within the company by actively listening to and relaying user feedback. Create educational content for our help center and online resources to better support our users. Conduct online demos and training sessions. Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities. Set up integrations and ensure seamless implementation within our clients' product organization. Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients. Requirements: 2 years of experience in customer success, account management, or a similar client-facing role within a B2B software company. Strong communication skillsu2014both written and verbalu2014in English and German. Additional language proficiency is a plus. A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise. Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs. A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment. Located in either Germany or The Netherlands. Preferred Qualifications: Experience in product management or similar is a plus. \LI-MK1 We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.