About Us:
EcoFlow is a leading company in sustainable energy solutions, offering innovative products designed to address the growing global demand for clean and reliable power sources. As we continue to grow, we are looking for a motivated and detail-oriented working student or intern to join our technical team and support our CRM and customer service processes.
Role Overview:
As a Working Student or Intern in the Technical Support team, you will play a key role in managing chat and email inquiries, handling CRM cases, and assisting with warranty and out-of-warranty replacement processes. This position will also involve overseeing service payments and collection processes while maintaining direct communication with customers to gather necessary information.
Key Responsibilities:
* Interact with the technical team to provide support for chat and email inquiries.
* Manage CRM processes, including creating, handling, and tracking basic CRM cases.
* Initiate and oversee the warranty and out-of-warranty replacement and pickup processes.
* Manage service payments and handle collection processes.
* Communicate directly with customers to obtain necessary information related to their cases.
* Ensure all processes are documented accurately and in a timely manner.
Requirements:
* Currently enrolled in a relevant degree program (Renewable Energy Engineering, Electrical Engineering, Environmental Engineering, or related fields).
* A technical background is required.
* Strong attention to detail, patience, and structured work ethic.
* Ability to manage multiple tasks efficiently and with precision.
* Experience in CRM process management or logistics management is a plus.
* Good communication skills and the ability to interact with customers professionally.
* Fluent in German and English is a must, additional European language skills are a plus.
What We Offer:
* Hands-on experience working in a fast-paced, innovative environment.
* Opportunity to develop your technical skills and gain insight into CRM processes and customer service management.
* Flexible working hours, with the possibility of remote work.
* The chance to be part of an international, dynamic team passionate about sustainable energy solutions.
Why EcoFlow:
"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg
"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal
"The product was impressively well designed back then and the company’s products have only gotten better."----Forbes
We are looking forward for your joining!
Website: https://www.ecoflow.com/
Social Media: Facebook | Twitter | Instagram | YouTube
EU Headquarter Address: EcoFlow Deutschland GmbH, Speditionsstrasse 17, 40221 Düsseldorf, Germany