Cisco Asset Management Services is crafted to give customers near real-time Hardware (HW) and Software (SW) Installed Base (IB) view, so that customers can effectively handle the life cycle of their Cisco entitlements and make the right business decisions. This is a customer engagement role which requires customer engagement/service experience. The Cisco Asset Managers work directly with stakeholders and collaborate with Cisco Customer Experience (CX) and Sales teams to deliver Hardware, Software and Service Coverage insights and enable a smooth assets lifecycle management to the end customer.
This role plays a key part in enabling Cisco’s recurring revenue business by providing clean, accurate data. Asset managers are encouraged to understand customer’s hardware and software inventory better than the customers themselves, thereby giving relevant insights, reducing risk, and providing operational excellence.
Role & Responsibilities
* Define customer’s business structure and associated Cisco assets (HW and SW) that will be handled under the service scope.
* Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.
* Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
* Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
* Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
* Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).
Eligibility & Qualifications
* Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs
* A proficient communicator that is assertive and inspires trust in others
* Proactive, self-sufficient, and highly organised with outstanding time managements skills.
* Can-do-attitude and eagerness to deliver the best customer service in class
* Bachelor's degree/Graduate preferred
* At least 5 years of overall customer engagement/service experience
* Fluent English and German speaker (other languages are also a plus!)
* Able to travel abroad quarterly as required
* Knowledge of the industry, Cisco products and services
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