Position: German Customer Support & Content Moderator
Location: Malta
Role Overview:
* Support customers via email and live chat (no phone calls), providing accurate and helpful responses.
* Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.
* Work 70% in customer support and 30% in content moderation.
Key Responsibilities:
* Respond professionally to customer inquiries and complaints.
* Review images, accounts, and text content to maintain a safe online environment.
* Follow and stay updated on client policies and guidelines.
* Accurately report trends, violations, and provide feedback to managers.
* Suggest improvements in workflows and processes.
* Participate in training sessions to ensure quality and compliance.
* Adapt to different workflows, clients, and market requirements.
Requirements:
* C2-level German and good English skills.
* Strong computer skills, especially with Microsoft Office (Excel, Word).
* Attention to detail, quick decision-making ability, and a proactive attitude.
* No prior experience needed – full training will be provided.
Working Conditions:
* Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).
* 5 working days per week, 2 days off.
* Indefinite contract.
* Full onsite training during the first two weeks.
Benefits:
* Health insurance after six months of employment.
* Career progression opportunities.
* Relocation support, including:
o Airport pickup.
o Hotel accommodation covered (up to 3 weeks).
o Partial flight ticket reimbursement after probation period.