We are exclusively representing a globally leading provider of electronic test and measurement equipment, looking to strengthen their service delivery leadership.
They are seeking a Service manager to drive output, efficiency and profitability of their after-sales business out of the Cologne lab.
Key Responsibilities:
• Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment.
• Service Management: Oversee the repair and calibration processes, ensuring timely and accurate service delivery to meet customer expectations.
• Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
• Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution.
• Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements • Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided.
• Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity.
• Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025).
• Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities.
• Documentation: Maintain accurate records of service activities, equipment maintenance, and quality control procedures.
• Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines.
Qualifications:
• Bachelor's degree in Electrical Engineering, Electronics, or a related field.
• Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role.
• Strong knowledge of electrical equipment, calibration standards, and repair techniques.
• Excellent leadership, communication, and interpersonal skills.
• Detail-oriented with a strong commitment to quality and accuracy.
• Proficiency in using service management software and tools.
• German language is a must