Job Description
Ultimate were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.
The GenBot group is revolutionizing the generative chatbot and AI assistance landscape with AI Agent Essential, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. AI Agent Essential is not your typical chatbot; it's a dynamic, and truly conversational system capable of reasoning and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models, AI AgentsEssential delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off-script" inquiries with ease.
We are delighted to be hiring a Software Engineer for the AI Agent product at Zendesk. You will own a designated product area and revolutionize how our customers experience our products. This is an exciting opportunity to bridge the gap between cutting-edge ML powered features and real-world impact. You'll be working with innovative ML applications, and collaborate with a talented cross-functional team.
What you will be doing
* Developing and maintaining backend services to support the delivery AI-powered capabilities to our customers at Zendesk scale.
* Working closely with Product, Management, DS and ML Engineers to define the scope of features and implementation approach.
* Automating the deployment pipelines for crucial AI-powered services and products
* Actively collaborating in evolving the workflow and processes together with the members of the team.
* Supporting our deployed services to ensure a high level of stability and reliability.
* Pairing with more experienced colleagues and learning from each other.
What you bring to the role
Basic Qualifications:
* Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics
* 4+ years working experience with at least one of the following server-side programming languages and the matching testing frameworks: NodeJS, Python
* 4+ years working with web application observability and storage stacks: DataDog, Grafana, MySQL, MongoDB, Redis, ElasticSearch
* 2+ years of experience with MySQL or MongoDB database systems
* Proven record of software application development in the industry.
* Good understanding of architecture and software design patterns for server-side and web domains.
* Great communication skill and fluency in English.
* Collaborative and growth mindset along with the desire to continue your ongoing learning and development.
Preferred Qualifications:
* Basic experience managing and deploying cloud services in AWS
* Experience implementing systems that serve content at web scale with high availability guarantees.
* Experience working on high throughput messaging systems like Kafka.
* Experience with graph databases, e.g. Neo4J, Amazon Neptune etc.
Tech Stack
* Web pipeline: NodeJS, Python
* ML pipeline: Metaflow, AWS SageMaker, AWS Batch
* ML models: PyTorch, TensorFlow, MLFlow
* Storage: RDS MySQL, Redis, S3, ElasticSearch, Aurora
* Streams and queues: Kafka,
* Service deployment: ArgoCD, Kubernetes, Spinnaker
* Logging and monitoring: Datadog, Sentry
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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.