Salary: 55.000 - 75.000 € per year Requirements: Proven experience leading IT teams in Support, Digital Workplace, or IT Operations Extensive background in IT support helpdesk and 1st level operations Hands-on leadership style with strong focus on service quality and continuous improvement Clear communicator who aligns technical and non-technical stakeholders effectively Comfortable working in dynamic environments with evolving priorities Fluent in German and English Comfortable working regularly on-site with the team Responsibilities: Team leadership and people development with accountability for company-wide IT-Support End-to-end ticket execution and SLA management Onboarding coordination and stakeholder alignment Endpoint management for macOS and Windows Automation and security-focused mindset Operational improvement through data analysis and user feedback Technologies: Support macOS Security Windows Hardware More: At Statista, were all about facts and data, for we are the worlds leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007 and with a presence in major cities like London, New York, Berlin, and Tokyo, we continue to grow, creating new development and career opportunities for our employees. We value and celebrate our diverse culture, welcoming individuals for who they are. Join us and benefit from a hybrid work environment, international team events, and various wellness options. last updated 10 week of 2026