Job Description:
As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf)
What to expect?
As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m/f/d) different client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).
Key responsibilities:
1. Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
2. Providing effective solutions for software and hardware issues
3. Responding to user inquiries and guide users with simple, step-by-step how-to instructions
4. Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
5. Enabling end users by providing training and education
What do we expect?
Two or more years of relevant experience
6. Fluency in German and English
7. Experience in the following areas:
8. Handling of ServiceNow tickets
9. Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
10. Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
11. How-to assistance of End User assigned IT devices and software
12. Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
13. Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
14. Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
15. Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
16. Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
17. Stock management (incoming & outgoing IT goods)
18. End user training and education
19. Willingness to work onsite at our client’s locations
20. Strong personal commitment to quality service and good interpersonal skill
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.