Lucca Software provides SaaS solutions to optimize administrative and HR processes. We design software solutions that provide simple answers to specific needs, such as time and activity management, HR management, employee engagement, and expense reports. To continue our expansion in this market, we are looking for an HRIS Customer Success Consultant to join our growing team in Germany. Customer onboarding (project management and implementation)
Adapt our software to the local context of customers in Germany.
Train the administrators to use our software independently.
Follow up with Key Accounts (support and account management)
Support these customers in case of level 2 issues.
Identify and generate new cross-sell or up-sell opportunities to expand Lucca's reach with German customers (lead generation).
Participate in numerous cross-functional side projects.
Work in a team with different Lucca business units (Sales, Marketing, Product, etc.)
Follow and participate in some projects from the pre-sales phase to support the sales team.
You have several years of experience in a project management role
You have successfully led end-to-end software implementation projects, coordinating internal teams and client stakeholders throughout all phases.
Looking for a dynamic work environment with varied missions requiring versatility and organization.
You speak German at a native level, and you have a strong command of English.
A stimulating environment of a fast-growing French tech scale-up company with an international outlook, where end users are at the heart of software design.
A strong corporate culture based on collaboration and empowerment, including employee shareholding, transparent salaries, decision-making and results, a culture of debate, and collective bonuses, etc.).
Benefits
~ One annual global seminar and regular team and company events to stay connected and inspired.
~30 days of paid vacation to relax, recharge, and enjoy a healthy work-life balance.
~75% reimbursement of the Deutschland Ticket for convenient and sustainable commuting.
~ Option to work from home.