Inside Sales Representative Supervisor
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
The Inside Sales Account team plays a crucial role in the success of Nestlé Professional Solutions by driving growth through managing customer accounts, executing sales initiatives, and partnering closely with sales teams to strengthen relationships and deliver a seamless customer experience for a portfolio of foodservice operators. The Inside Sales Representative team supervisor’s goal is to strengthen team capability, ensure process accuracy, and drive reliable delivery of sales and service outcomes that supports sales teams and customers.
Responsibilities
* Coach and develop team members (call reviews, pipeline hygiene, deal strategy, objection handling, CRM discipline); set clear expectations and hold to KPIs
* Model best-practice execution (“player” work): manage a strategic subset of accounts/opportunities, close priority deals, and handle escalations
* Prioritize work and remove blockers (e.g., billing blocks, delivery risks, cross-functional delays) to protect revenue and customer experience
* Lead business planning cadences with field leadership/CAMs; align team activities to growth targets, promotions, and Top-X opportunities
* Elevate insights via weekly and monthly readouts: trend risks, win stories, funnel health, and actions to close plan gaps
* Standardize processes and tools (CRM usage, reporting rhythms, playbooks); ensure accurate, timely data for decision-making
* Act as communication hub with Customer Solutions, Logistics, Finance, Legal, and Marketing to resolve systemic issues and enhance end-to-end execution
* Serve as primary escalation point for internal and external issue management
* Recruit, onboard, and upskill talent; cultivate a culture of accountability, collaboration, and continuous improvement
* Drive adoption of success factors for growth, development, and performance excellence
* Ensure full NCNA activation to deliver on organizational objectives
* Serve as a liaison between the field, office, and support departments regarding policy changes, inventory updates, and unscheduled system or support interruptions, ensuring successful communication
Experience
7+ years sales support or supervisory experience. Strong CRM and Microsoft cross-functional coordination capability. Foodservice/beverage industry experience preferred.
It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
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