At DEFACTO, we empower organisations to work better for their customers by turning data-driven insights and cutting-edge automation into sustainable, customer-centric business success. Our mission is simple but powerful: we make organisations smarter and more efficient – for better customer experiences and long-term business success. With many years of experience in business process outsourcing (BPO), AI-powered decision-making and workflow automation, we are the trusted partner for transforming the customer experience.
The position is to be filled at the next possible date, full-time (40h/week) in our office in Erlangen (Bavaria). The fixed gross annual salary is up to €30,000 per year, depending on qualifications and commitment.
Your tasks consist of providing individual support and advice to end customers and business partners by e-mail and telephone in our Customer Experience Centre.
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