Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.
General Manager
Benefits
* Bonus scheme that rewards high performers ; based on our core values and tied to individual property goals
* As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
* Discounted rates for overnight stays for you, and your family and friends
* Refer and earn scheme – earn up to £/€550
* Education Support to help you foster new skills
* Volunteer days: 2 paid volunteer days per year
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
Qualifications
* Proven leadership experience and 3+ years in a similar level role, along with significant experience within the hotel or aparthotel sector
* Full working proficiency in English
* Demonstrated success in driving revenues through the strategic management of commercial initiatives
* Humble and approachable, fostering a positive and inclusive work environment
* Forward-thinking and innovative, always looking for opportunities to improve operations
* Self‑motivated and able to inspire and lead the team effectively
* Energetic, flexible, and adaptable to changing circumstances
* Possesses a keen eye for detail and is highly organized
* Ability to adapt effectively and make decisions under pressure
* Proficiency in engaging in strategic business discussions at a higher level
* Demonstrable ability to motivate, appraise, support and challenge the team to deliver world‑class results on every aspect of the business
* Experience in providing training, guidance, and support to all teams, actively participating in day‑to‑day department activities and driving the culture of the team
* A bachelor's degree in Hospitality Management or a related field is preferred
Responsibilities
* Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
* Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
* Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on‑the‑job training, performance appraisals, one‑on‑one discussions, and team meetings.
* Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
* Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
* Enhance the team's skills and knowledge by delivering department‑specific training plans that align with our strategic goals
* Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
* Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued
Join us and be part of the journey.
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